Salesforce Salesforce Certifications SALES-CLOUD-CONSULTANT Questions & Answers

• Question 871:

  Match this tip with its design consideration. "Users should not do things more than once because it takes time and may create dirty data" A. Tab and field naming

  B. Reduced clicks

  C. Search

  D. Record types and page layouts

  E. Workflow rules and approvals

  F. Minimized redundant data entry

  Correct Answer: F

• Question 872:

  Match this tip with its design consideration. "Use 1-2 clicks from the Home page"

  A. Tab and field naming

  B. Reduced clicks

  C. Search

  D. Record types and page layouts

  E. Workflow rules and approvals

  F. Minimized redundant data entry

  Correct Answer: B

• Question 873:

  Your company sells large mainframes that are delivered in one delivery but are paid for with several regular installments. What type of schedule should you set up?

  A. Default Quantity Schedule

  B. Default Revenue Schedule

  C. Default Revenue and Quantity Schedule

  D. Don't create any default schedule

  Correct Answer: B

• Question 874:

  Universal Containers wants to provide its five million customers a solution where customers can submit inquiries, monitor the status of those inquiries, and view their contact information.

  Which type of Community license should be used to meet these requirements?

  A. Company Community

  B. Employee Community

  C. Customer Community

  D. Partner Community

  Correct Answer: C

• Question 875:

  A sales rep can create a quote from:

  A. An Account and its Opportunities

  B. An Opportunity and its Products

  C. A Product and its Price Book

  D. A Contact and its Assets

  Correct Answer: B

• Question 876:

  Support agents need to verify that customers are eligible to receive customer support before they can update the which two objects are used to verify that a customer is entitled to receive support? Choose 2 answers

  A. Contacts

  B. Products

  C. Service contracts

  D. Case history

  Correct Answer: AC

• Question 877:

  Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.

  Which three features could be implemented to support this? Choose 3 answers

  A. Omni-Channel

  B. Page Layouts

  C. Record Types

  D. Support Processes

  E. Article Types

  Correct Answer: ACD

• Question 878:

  Universal Containers wants to implement a new web presence to support its customers. It has provided the following requirements:

  1.

  Ability for visitors to search Knowledge articles without registering or logging in

  2.

  Ability for over one million registered customers to securely submit cases and view the status of those cases

  3.

  Ability to display white papers to registered customers

  4.

  Ability for registered customers to save favorite Knowledge articles for easy access later

  What should the consultant recommend as part of the solution?

  A. Implement Partner Communities with Knowledge.

  B. Implement Customer Communities with Content.

  C. Implement Employee Communities with Content.

  D. Implement Customer Communities with Knowledge.

  Correct Answer: D

• Question 879:

  When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

  A. Account tabs and Cases tab

  B. Case tabs with Account subtabs

  C. Account tab with Cases related list

  D. Account tabs with Case Subtabs

  Correct Answer: C

• Question 880:

  A client's Support Call Center has seen an increase in call volume on a new product line. The agents are having problems resolving issues and have been escalating to Tier 2 for support.

  Which action should be taken to reduce the call volumes and escalations?

  A. Create Knowledge Articles and publish internally and publicly.

  B. Configure IVR routing to bypass Tier 1 for the product line.

  C. Configure Omni-channel to assign cases directly to Tier 2.

  D. Create a dashboard to track and manage call volumes by type.

  Correct Answer: A