Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 1431:

  An administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity

  as won, and another task after 60 days to check in with the customer.

  Which two automation tools should the administrator use?

  Choose 2 answers

  A. Field Update

  B. Outbound Message

  C. Workflow Rule

  D. Process Builder

  Correct Answer: AD

• Question 1432:

  Which setting on a profile makes a tab hidden in the App Launcher, but still allows a user to view records that would normally be found under these tab?

  A. Object Permissions

  B. Tab Settings

  C. App Permissions

  D. Org-wide Defaults

  Correct Answer: B

• Question 1433:

  Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.

  Which two options should the administrator use to help the support team?

  Choose 2 answers

  A. Create a new queue and add Cases as an available object.

  B. Configure a flow to assign the cases to the queue.

  C. Add Cases to the existing queue as available object.

  D. Use assignment rules to set the queue as the owner of the case.

  Correct Answer: A

• Question 1434:

  What are three settings an administrator should configure to make it easy for approvers to respond to approval requests?

  Choose 3 answers

  A. Enable the organization's email approval response setting.

  B. Add the Items to Approve component to the approvers' home page.

  C. Specify initial submission actions within the approval process.

  D. Update the organization's Chatter settings to allow approvals.

  E. Create a flow to automatically approve all records.

  Correct Answer: ABD

• Question 1435:

  A new custom object called parts has been created for Ursa Major Solar.

  Where should an administrator adjust how the object appears when it is found in the global search?

  A. Global search, parts, and global search Layouts

  B. Object manager, parts, and page layouts

  C. Global search, parts, and search layouts

  D. Object manager, parts, and search layouts

  Correct Answer: D

• Question 1436:

  Salts reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.

  What should an administrator suggest to meet this request?

  A. Define a new Stage picklist value.

  B. Configure Forecasting support.

  C. Create a custom field on Opportunity.

  D. Make the field editable on page layouts.

  Correct Answer: D

• Question 1437:

  AW Computing would like to improve its Case Lightning record page by including:

  1.

  A filtered component to display a message in bold font when a Case is saved as a critical record type.

  2.

  A quick way to update the Account status from the Case layout.

  Which two components should an administrator use to satisfy these requests?

  Choose 2 answers

  A. Record detail

  B. Related record

  C. Rich text

  D. Related list

  Correct Answer: BC

• Question 1438:

  Ursa Major Solar (UMS) wants to assign a Lightning for Qutlook layout.

  Which two optiens can UMS assign this layout to?

  Choose 2 answers

  A. User

  B. Profile

  C. Team

  D. Role

  Correct Answer: AB

• Question 1439:

  An administrator at DreamHouse Realty wants an easier way to assign cases based on agent capacity

  and skill set.

  Which feature should the administrator enable to meet this requirement?

  A. Knowledge Management

  B. Omni-Channel

  C. Escalation Rules

  D. Territory Management

  Correct Answer: B

• Question 1440:

  Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals.

  What should the administrator configure to help with these issues?

  A. Einstein Activity Capture

  B. Einstein Search Personalization

  C. Einstein Lead Scoring

  D. Einstein Opportunity Scoring

  Correct Answer: D