Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 1531:

  The administrator for AW Computing is working with a user who is having trouble logging in to Salesforce.

  What should the administrator do to identify why the user is unable to log in?

  A. Review the password policies.

  B. Review the login history.

  C. Review the password history.

  D. Review the security token.

  Correct Answer: B

• Question 1532:

  Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. How should the administrator complete this requirement?

  A. Escalation Rules

  B. Auto-Response Rules

  C. Assignment Rules

  D. Validation Rules

  Correct Answer: C

• Question 1533:

  Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions,

  routing, and authorizations

  Which two tools should an administrator use to build this solution?

  Choose 2 answers

  A. Validation Rule

  B. Flow Builder

  C. Approval Process

  D. Quick Action

  Correct Answer: BC

• Question 1534:

  Management at Cloud Kicks is requesting all records from a custom object that are more than 12 months old and have a status of new be deleted.

  What should the administrator use to honor this request?

  A. Data Loader

  B. Mass delete

  C. Data Import Wizard

  D. Mass edit from lists

  Correct Answer: C

• Question 1535:

  Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true,

  the first screen is skipped and the user is directed to the second screen.

  How should the administrator configure the decision element?

  A. Use the equals operator and {!$GlobalConstant.True} as the value.

  B. Use the equals operator and "High Value Customer" as the value.

  C. Use the contains operator and {!$GlobalConstant.False} as the value.

  D. Use the contains operator and "High Value Customer" as the value.

  Correct Answer: A

• Question 1536:

  The administrator at Cloud Kicks is trying to debug a screen flow that creates contacts. One of the variables in the flow is missing on the debug screen.

  What could cause this issue?

  A. The field type is unsupported by Debugging.

  B. The flow is an inactive version.

  C. The Available for Output checkbox was unchecked.

  D. The Available for Input checkbox was unchecked.

  Correct Answer: A

• Question 1537:

  Ursa Major Solar has Its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time.

  "The reps on eastern Time need business hours set to start 3 hours earlier to cover for support.

  How should an administrator solve for this Issue0

  A. Adjust the current business hours to accommodate the Eastern Time Zone.

  B. Allow the reps to set business hours manually.

  C. Create one set of business hours per time zone.

  D. Set temporary business hours for each time zone.

  Correct Answer: C

• Question 1538:

  Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.

  Which feature should an administrator configure to meet this requirement?

  A. Case Scheduled Reports

  B. Case Dashboard Refreshes

  C. Case Escalation Rules

  D. Case Assignment Rules

  Correct Answer: C

• Question 1539:

  Universal Containers uses Salesforce Content to store technical manuals and videos used by support agents when troubleshooting product issues. They would like to organize these files by product to make it easier to find the correct information and limit access to support agents only.

  Which Content feature can be used to organize these files?

  A. 60 Groups

  B. Featured Topics

  C. Data Categories

  D. Libraries

  Correct Answer: D

• Question 1540:

  The events manager at DreamHouse Realty has a hot lead from a successful open house that needs to become a Contact with an associated Opportunity.

  How should this be accomplished from the Campaign keeping the associated Campaign Member history?

  A. Clone the lead and convert the cloned record to a Contact.

  B. Convert the lead from the Campaign Member Detail page.

  C. Add a Contact from the Campaign Member Detail page.

  D. Delete the lead and create a new Contact and Opportunity.

  Correct Answer: B