Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 1551:

  Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.

  Which feature should be used to fulfill this requirement?

  A. Case assignment rule

  B. Case escalation rule

  C. Auto-response rule

  D. Einstein Case Routing

  Correct Answer: B

  Reference: https://trailhead.salesforce.com/en/content/learn/modules/service_basics/ service_basics_automate_case_management

• Question 1552:

  The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of approval process? Choose 2 answers

  A. Autolaunched Flow

  B. Field Update

  C. Chatter Post

  D. Email Alert

  Correct Answer: BD

• Question 1553:

  Cloud Kicks wants to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal.

  What feature should the administrator use to meet this requirement?

  A. Queues

  B. Splits

  C. Stages

  D. List Views

  Correct Answer: B

• Question 1554:

  The sales manager at Cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.

  What should the administrator use to fulfill the requirement?

  A. Delegated Approver

  B. Approval History Related List

  C. Delegated Administrator

  D. Two-Step Approval Process

  Correct Answer: A

• Question 1555:

  The VP of sales at universal containers requested that "Verbal Agreement" be added as a new opportunity stage. The Administrator added this new picklist value to the stage field but found that the new value was not available to users. What should the administrator do?

  A. Ensure the limit of 10 stage values was not exceeded

  B. Ensure the new value was marked as active

  C. Add the new value to the appropriate record type

  D. Add the new value to the appropriate sales process

  Correct Answer: D

• Question 1556:

  Users at Universal Containers (UC) adhere to the following process for expense reports:

  1.

  Create the expense report.

  2.

  Attach receipts in an Expenses app.

  3.

  Send the report to the accountant to review and approve. An administrator needs to enable this app for Salesforce Mobile. What should the administrator consider from the Users perspective'

  A. A user can create records, attach receipts as photos, and submit for approval.

  B. A user can create list views, attach receipts as photos, and submit records for approval.

  C. A user can search Salesforce Records, attach receipts as photos, and approve records from Chatter.

  D. A user can utilize Search, create list views, and receive record push notifications from Chatter.

  Correct Answer: B

• Question 1557:

  The administrator at Ursa Major Solar has created a new record type for customer warranty Cases. Which two assignments should the administrator use to display the new record type to users? Choose 2 answers

  A. App Manager Assignment

  B. Profile Assignment

  C. Role Assignment

  D. Page Layout Assignment

  Correct Answer: BD

• Question 1558:

  The business development team at Cloud Kicks thinks the Account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.

  Which automation tool should an administrator use?

  A. Approval Process

  B. Workflow Rule

  C. Validation Rule

  D. Flow Builder

  Correct Answer: D

• Question 1559:

  When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity.

  Which two automation tools should an administrator use to accomplish this request? acne Choose 2 answers

  A. Approval Process

  B. Flow Builder

  C. Process Builder

  D. Workflow Rule

  Correct Answer: BC

• Question 1560:

  At Ursa Major Solar, a workflow rule is in place that sends a reminder email 20 days before the warranty expiration date. A custom ...... another three years.

  What is the expected behavior for the email workflow rule?

  A. The email Is sent with the 30 day reminder criteria.

  B. The email b NOT sent because the record no longer meets the criteria.

  C. The email is locked in the job queue until It meets the criteria.

  D. The email is NOT sent because the customers email address was missing.

  Correct Answer: C