Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 1561:

  Universal Containers wants to begin selling to consumers, in addition to businesses. The Opportunity stages for selling to consumers will be different than those used for businesses.

  Which feature in Salesforce will allow for this to be accomplished?

  A. Page Layouts

  B. Sharing Rules

  C. Business Processes

  D. Record Types

  Correct Answer: D

• Question 1562:

  A user at Universal Containers left the company. The administrator needs to create a new user for their replacement, but they have assigned all available user licenses.

  What should the administrator do to free up a user license for the new user?

  A. Change the former user's record to the new user.

  B. Deactivate the former employees user record.

  C. Freeze the former employee's user record.

  D. Delete the former employee's user record.

  Correct Answer: A

• Question 1563:

  Users at Cloud Kicks want to be able to create a task that will repeat every two weeks. What should an administrator do to meet this requirement?

  A. Enable Creation of Recurring Tasks

  B. Flow to create recurring tasks

  C. Workflow rule to create recurring tasks

  D. Turn on Recurring Activities

  Correct Answer: A

• Question 1564:

  The administrator at Cloud Kicks needs to automatically route support cases, regardless of how they are created, to a queue based on case priority.

  What tool should the administrator use?

  A. Auto-Response Rules

  B. Assignment Rules

  C. Email-to-Case

  D. Web-to-Case

  Correct Answer: B

• Question 1565:

  Ursa Major Solar is changing from quarterly sales performance reviews to monthly sales reviews.

  Which feature of Collaborative Forecasts allows an administrator to ensure that Collaborative Forecasting aligns with the company's new monthly sales performance review?

  A. Enable forecast rollups

  B. Configure forecast types

  C. Configure default forecast display

  D. Enable forecast adjustments

  Correct Answer: B

• Question 1566:

  Safes users at Universal Containers are reporting that it Is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.

  Which two options should the administrator recommend to help simplify the process? Choose 2 answers

  A. Add a Path for stage to the opportunity record page.

  B. Use a Kanban list view for Opportunity.

  C. Configure an autolaunched flow for Opportunity editing.

  D. Create a simplified Opportunity page layout.

  Correct Answer: AC

• Question 1567:

  The administrator at Cloud Kicks deleted a custom field but realized there is a business unit that still uses the field.

  What should an administrator take into consideration when undeleting the field?

  A. The field needs to be re-added to reports.

  B. The field history will remain deleted.

  C. The field needs to be restored from the recycle bin.

  D. The field needs to be re-added to page layouts.

  Correct Answer: A

• Question 1568:

  DreamHouse Realty agents are double-booking open house event nights. The events manager wants an event submission process to help agents fill in event details and request dates.

  How should an administrator accomplish this request?

  A. Create a campaign for agents to request event dates.

  B. Create a workflow rule to update the Event Date field.

  C. Create a sharing rule so that other agents can view events.

  D. Create an approval process on the Campaign object.

  Correct Answer: A

• Question 1569:

  Ursa Major Solar (UMS) is using the workflow field update. Which two actions can UMS complete with this feature? Choose 2 answers

  A. Modify the record type of a record.

  B. Update the value of a field on a child object.

  C. Apply a specific value to a field.

  D. Choose a formula field for a field update.

  Correct Answer: AC

  Apply a specific value to a field.

  Correct. Use a field update action to apply the value.

  Modify the record type of a record.

  Correct. Use a field update action to change the record type.

  Update the value of a field on a child object.

  Incorrect. Workflow actions cannot update child records.

  Choose a formula field for a field update.

  Incorrect. Formula fields are a calculation and cannot be updated with a workflow

• Question 1570:

  An administrator gets a rush request from Human Resources to remove a user's access to Saiesforce Immediately. The user is part of a hierarchy field called Direct Manager.

  What should the administrator do to fulfill the request?

  A. Change the user's profile to read-only while removing them from being referenced in the Direct Manager field.

  B. Freeze the user to prevent them from logging m while removing them from being referenced in the Direct Manager field.

  C. Delete the user and leave all records where they are referenced in the Direct Manager field without changes.

  D. Deactivate the user and delete any records where they are referenced in the Direct Manager field.

  Correct Answer: B