Ursa Major Solar is setting up case assignment rules.
What are two places where the cases can be assigned? Choose 2 answers
A. User
B. Profile
C. Queue
D. Contact
A Salesforce user at Universal Containers has been deactivated. What will happen to the records the user owns in Salesforce?
A. All records are automatically assigned to another user.
B. All records are automatically deleted.
C. All records are assigned to the deactivated user until reassigned.
D. All records are automatically assigned to the Administrator.
Which two statements about products and price books are true? Choose 2 answers
A. Price books that contain assets cannot contain products.
B. Products without a price are automatically added to the standard price book.
C. The standard and list price for a product can be listed in multiple currencies.
D. A product can have a different list price in different price books.
The Support team has asked the administrator to create a guided process that allows the rep to use
scripted screens to collect the appropriate information.
Which tool should the administrator use?
A. Workflow Rule
B. Process Builder
C. Approval Process
D. Cloud Flow Designer
Users create expense reports and attach receipts in an Expenses app before submitting them for approval. What should the Administrator consider from a User's perspective when enabling this App for Salesforce Mobile?
A. Users can search Salesforce Records, attach receipts as photos, and approve records from Chatter.
B. Users can create records, attach receipts as photos, and submit for approval. Calculator
C. Users can create list views, attach receipts as photos, and submit records for approval.
D. Users can use Search, create list views, and receive record push notifications from Chatter.
Universal Containers uses a Private data access model for Cases. Support agents own cases and occasionally product specialists need access to cases in their product line. Which two actions will result in the needed access? Choose 2 answers
A. Case owners configure pre -defined case teams.
B. A case escalation rule assigns ownership to product specialists.
C. Administrators configure pre -defined case teams and assignment rules.
D. Case owners manually add product specialists to ad hoc case teams.
When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which two features should an administrator use to facilitate this? Choose 2 answers
A. Big deal alerts
B. Chatter groups
C. Opportunity update reminders
D. Opportunity Dashboard
The Universal Containers Administrator is editing the page layout for a new custom object when a text area field is inadvertently deleted from the page layout. What are three methods for restoring the field to the page layout? Choose 3 answers
A. Click the Undo button or the Cancel button.
B. Restore from the recycle bin within 1 5 days.
C. From the Fields palette, drag the field into the same position.
D. Clone the layout from a different profile and use Save As.
E. Restore original page layout from a sandbox.
Which set of standard objects are children of the Account object in a many-to-one relationship?
A. Contact, Email, and Case
B. Opportunity, Quote, and Contact
C. Email, Quote, and Opportunity
D. Opportunity, Contact, and Case
A System Administrator attempts to deactivate a user but receives the error message "You CANNOT deactivate this user" What is the reason the Administrator is unable to to deactivate the user?
A. The user is not assigned to a role.
B. The user is logged into Salesforce
C. The user is logged into Salesforce.
D. The user is still the owner on open opportunities.
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