Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 191:

  Ursa Major wants to add charts to a Salesforce dashboard. Which three standard chart types can be placed on a Salesforce dashboard? Choose 3 answers

  A. Tables

  B. Heat maps

  C. Bar charts

  D. Gauge charts

  E. Venn Diagram

  Correct Answer: ACD

• Question 192:

  The support group at Universal Containers wants agents to capture different Information for product support and Inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. Which three features should an administrator use to meet these requirements? Choose 3 answers Calculator

  A. Support processes

  B. Permission sets

  C. Field -level security

  D. Page layouts

  E. Record types

  Correct Answer: ADE

• Question 193:

  What are two features of Knowledge? Choose 2 answers

  A. Knowledge articles are always publicly available for customers.

  B. Knowledge articles integrate with Service Console.

  C. Users can rate the helpfulness of articles.

  D. Any user can write and publish articles.

  Correct Answer: AC

• Question 194:

  Which two ways allow a sales user to relate an opportunity to a campaign? Choose 2 answers

  A. Use the campaign hierarchy related list on the opportunity.

  B. Use the campaign influence related list on the opportunity.

  C. Select the campaign record type when creating the opportunity

  D. Select the primary campaign source for the opportunity.

  Correct Answer: BD

• Question 195:

  Ursa Major

  Solar sales team needs a simple method for allowing their team members to see when they are taking

  time off. An administrator needs fulfil this request as quickly as possible.

  What should the administrator do?

  A. use Process Builder to add the user's Time Off dates to the department calendar

  B. Ensure that Outlook Sync with Salesforce is enabled.

  C. Create a workflow rule to send an email alert about the user's Time Off dates.

  D. In Chatter, enable the "Out of Office Message" functionality.

  Correct Answer: D

• Question 196:

  Which two types of record access should an administrator grant through sharing rules? Choose 2 answers

  A. Read/Write/Delete

  B. Read/Write

  C. Read Only

  D. E Read/Write/Transfer

  Correct Answer: BC

• Question 197:

  A new custom object called Manufacturers has been created for Universal Containers. Where should a System Administrator adjust how the object appears when it is found in the global search?

  A. Global Search, Manufacturers, and Global Search Layouts

  B. Object Manager, Manufacturers, and Page Layouts

  C. Global Search, Manufacturers, and Search Layouts

  D. Object Manager, Manufacturers, and Search Layouts

  Correct Answer: D

• Question 198:

  What does campaign Influence allow a user to do?

  A. Report on the campaigns that have contributed to an opportunity.

  B. View the entire campaign hierarchy.

  C. Adjust the percentage of influence each campaign has on an opportunity.

  D. Summarize campaign member statistics on a campaign.

  Correct Answer: C

• Question 199:

  A system administrator wants to ensure that unique data is always input into a specific field.

  Which two field properties should be configured?

  Choose 2 answers

  A. Required

  B. Unique

  C. Default value

  D. Data Type

  Correct Answer: AB

• Question 200:

  Ursa Major Solar is a Canadian company that has the following set up in Salesforce:

  1.

  They have activated Web-to-Case on their corporate website.

  2.

  Auto-Response is configured so that customers are thanked for logging the case and activated

  Assignment Rules based on the province (CANADA) in which the customer resides.

  3.

  Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West.

  4.

  Customer Cases that do NOT meet the existing criteria need to be assigned to Queue - World.

  Which solution will satisfy this requirement?

  A. In Case Support Settings, change Default Case Owner to Queue - World.

  B. In an Active Case Flow, change the name of the Queue to World.

  C. Using a Workflow Rule, change the owner of new Cases outside CANADA to Queue - World.

  D. Using a Trigger, change the owner of Cases outside CANADA to Queue - World.

  Correct Answer: A