Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 291:

  Universal Containers (UC) has a Web-to-Case form on its Lightning Customer Community. UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data.

  How can the Case be automatically placed in the correct queue upon submission?

  A. Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue/

  B. Create Assignment Rules based on the picklist values to move Cases to a Queue.

  C. Create an Escalation Rule entry for each picklist value and set to zero minutes.

  D. Create Record Types for each picklist value and assign to each product team's profile.

  Correct Answer: B

• Question 292:

  Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Customer Cases do not meet the existing criteria should be assigned to Queue - World.

  Which solution will satisfy this requirement?

  A. Using a Trigger, change the owner of Cases outside the US to Queue - World.

  B. In an Active Case Flow, change the name of the Queue to World.

  C. In Case Support Settings, change Default Case Owner to Queue - World.

  D. Using a Workflow Rule, change the owner of new Cases outside the US to Queue - World.

  Correct Answer: B

• Question 293:

  The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account's support plan expires.

  What should an administrator configure to meet this requirement?

  A. Assignment rule

  B. Workflow rule

  C. Auto-response rule

  D. Escalation rule

  Correct Answer: B

• Question 294:

  Sales Managers want to capture an additional email address for Contact records. Which field property will ensure the proper format?

  A. Data Type

  B. Default Value

  C. Field-level Security

  D. Validation Rule

  Correct Answer: A

• Question 295:

  The Support team has asked the Administrator to create a guided process that allows the rep to use scripted screens to collect the appropriate information.

  Which tool should the Administrator use?

  A. Cloud Flow Designer

  B. Approval Process

  C. Workflow Rule

  D. Process Builder

  Correct Answer: D

  Reference: https://help.salesforce.com/articleView?id=process_which_tool.htmandtype=5

• Question 296:

  Which circumstance will prevent a system administrator from deleting a custom field?

  A. The field is used in a page layout.

  B. The field is part of a filed dependency.

  C. The filed is used in a workflow filed update.

  D. The filed is used in a report.

  Correct Answer: C

• Question 297:

  All Salesforce users at Universal Containers are using the predefined actions. Several new actions have been created for different departments and are waiting to be assigned to the users in these departments.

  Where does a System Administrator override the predefined actions, create a new customized set of actions, and assign the new customized action layout?

  A. Record Types

  B. Publisher Layouts

  C. Global Actions

  D. Permission Sets

  Correct Answer: B

  Reference: https://developer.salesforce.com/forums/?id=9060G0000005V4ZQAU

• Question 298:

  Where does an Administrator control field-level security for users?

  A. Role

  B. User

  C. Profile

  D. Sharing Rule

  Correct Answer: C

  Reference: https://help.salesforce.com/articleView?id=admin_fls.htmandtype=5

• Question 299:

  Universal Containers has purchased 25 new Salesforce licenses.

  How many users can a System Administrator create at the same time on the Add Multiple Users page?

  A. An unlimited number of users.

  B. A maximum of 5 users.

  C. A maximum of 25 users.

  D. A maximum of 10 users.

  Correct Answer: D

• Question 300:

  Which two dashboards components should display data from the summary rows of a report? (Choose two.)

  A. Metric

  B. Chart

  C. Gauge

  D. Table

  Correct Answer: BD