Universal Containers has a private sharing model for Opportunities and uses Opportunity Teams. Criteria-based sharing rules are not used. A sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in the same rile. The Salesforce administrator activates the old user record. The user is added to the same default Opportunity Teams, but is no longer able to see the same records the user worked on before leaving the company.
What is the likely cause?
A. The records were manually shared with the user.
B. The Stage of the Opportunity records was changed to Closed Lost.
C. Permission sets were removed when the user was deactivated.
D. The Record Type of the Opportunity records was changed.
To ensure compliance with a platinum Service Level Agreement cases that remain in the Tier 2 queue for more than four hours must be re-assigned to the Tier 3 queue.
Which feature meet this requirement?
A. Case Comments
B. Case Assignment Rule
C. Case Escalation Rule
D. Auto Response Rule
Which object must be related in order to create an Opportunity record?
A. Account
B. Quote
C. Contact
D. Lead
A user profile gas login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m.
Which application behavior should the user expect?
A. The user will be able to continue working and start new sessions.
B. The user will be logged out and any unsaved work-in-process will be saved.
C. The user will be logged out and any unsaved work-in-process will be lost.
D. The user will be able to continue working, but will be unable to start any new sessions.
Universal Containers has purchased additional licenses for five new sales representatives that will start in 30 days. The email accounts for the new representatives will not be active until they start. The new users should be set up ahead of time to assign records, list views, and other Salesforce utilities needed on the day they start. Which method should a System Administrator use to set up the new users without sending a notification?
A. Create new users, and then set the start date for 30 days ahead.
B. Create new users, and then assign a permission set with a start date for 30 days ahead.
C. Create new users, and then Freeze the users.
D. Create new users, and uncheck Generate new password, and notify the user immediately.
In which two ways should Knowledge articles be used? (Choose two.)
A. To display Salesforce Solutions
B. To display for customer self-service
C. To display Salesforce Answers
D. To resolve customer cases.
Which three options are available when customizing a report? (Choose three.)
A. Summarize fields
B. Add a filter
C. Add a grouping
D. Add a gauge component
E. Schedule a refresh time
Which relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?
A. Each contact may or may not have a related account.
B. Each contact must have a related account.
C. Each account may or may not have related contacts.
D. Each account must not have related contacts.
What does campaign influence allow a user to do?
A. View the entire campaign hierarchy.
B. Report on the campaigns that have contributed to an opportunity.
C. Summarize campaign member statistics on a campaign.
D. Adjust the percentage of influence each campaign has on an opportunity.
Universal Containers is having a quality control problem with one of its product lines.
Which standard object can be used to track the extent of the problem?
A. Account
B. Case
C. Product
D. Opportunity
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