Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 281:

  The sales manager at Universal Containers wants three users to have Read and Edit access to Campaigns.

  How should the Administrator fulfill this requirement?

  A. Add Read and Edit access for Campaigns to the Sales User profile.

  B. Create a Permission Set with Read and Edit access for Campaigns.

  C. Assign users to a System Administrator profile to provide full access.

  D. Clone the Sales User profile and set up Read and Edit access for Campaigns.

  Correct Answer: B

• Question 282:

  The Support Manager wants to send an automatic email to the Case Contact when a case is closed.

  Which automation tool can the System Administrator use?

  A. Sharing Rule

  B. Validation Rule

  C. Workflow Rule

  D. Case Auto-Response Rule

  Correct Answer: C

  Reference: https://success.salesforce.com/answers?id=90630000000gmknAAA

• Question 283:

  A company has a complicated Sales process regarding its opportunities. The company has three different lines of business (Widget A, Widget B, Widget C) that each contain fields specific to that line of business's industry and customers. For each line of business, there is a specific set of fields that Sales users should see and a different set of fields that Marketing users should see.

  How should an Administrator configure Page Layouts and Record Types for the Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields?

  A. Create six Record Types (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C) with one Page Layout.

  B. Create six Record Types (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C) with six total Page Layouts, one for each Record Type.

  C. Create one Record Type with six Page Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C).

  D. Create three Record Types (Widget A, Widget B, Widget C) with six Page Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C).

  Correct Answer: D

• Question 284:

  Universal Containers has two business groups, Products and Services. Both groups will be using opportunities to track deals, but different fields are required by each group.

  In which two ways should an administrator meet this requirement? (Choose two.)

  A. Create two permission sets.

  B. Create two page layouts

  C. Create two lead processes.

  D. Create two record types.

  Correct Answer: BD

• Question 285:

  What are two considerations when configuring the lead conversion process? (Choose two.)

  A. Roll-up summary lead fields can be mapped to custom contact fields.

  B. Custom lead fields can be mapped to account, contact, and opportunity fields.

  C. Custom lead fields can be mapped to custom object field.

  D. Standard lead fields are automatically converted to account, contact, and opportunity fields.

  Correct Answer: BD

• Question 286:

  What are two good use cases for Salesforce approval process? (Choose two.)

  A. A sales process that involves approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate their approval to someone else.

  B. A sales process where the first level approval can be denied and automatically routed to the Sales VP for final approval.

  C. A sales process where the approval manager is randomly assigned from a public group of managers and a second approval by the Sales VP.

  D. A sales process that involves approval to a queue member for all Opportunities and an additional approval by a Sales VP for Opportunities over a certain amount.

  Correct Answer: AB

• Question 287:

  Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at the company.

  Which three features will allow Support Agents to quickly document the details of these meetings? (Choose three.)

  A. Case Feed

  B. Workflow Email Alerts

  C. Case Group

  D. Case Comments

  E. Events

  Correct Answer: ACD

• Question 288:

  What are three considerations when a user is importing data via Data Loader? (Choose three.)

  A. Importing data into checkbox fields allows for use of TRUE/FALSE.

  B. Field-Level Security access determines which fields will be visible.

  C. Restricted picklists, a new picklist value will be ignored and the default value applied.

  D. Validation rules do not execute when importing data.

  E. Unrestricted picklist, a new picklist value will be applied but will not be added to the picklist.

  Correct Answer: ABE

• Question 289:

  Users are trying to create Opportunities and are receiving errors when populating a custom picklist field. When users select either of the values in the picklist, they receive different error messages above the field and are not able to save the Opportunities.

  What is the likely cause of the error?

  A. The users don't have access to the Large Enterprise Record Type.

  B. There are contradicting validation rules on the picklist field.

  C. The users don't have access to the picklist filed.

  D. The two picklist values are unavailable to the Record Type.

  Correct Answer: B

• Question 290:

  Which two statements about products and price books are true? (Choose two.)

  A. Price books that contain assets cannot contain products.

  B. The standard and list price for a product can be listed in multiple currencies.

  C. Products without a price are automatically added to the standard price book.

  D. A product can have a different list price in different price books.

  Correct Answer: BD