Universal Containers provides 24x7 support for its customers worldwide using call centers in three different countries with each one covering an 8-hour shift in different time zones. Service reps in a call center have access to the same information but only during their local working hours.
Which feature in Salesforce controls access for specific login hours?
A. Set the login hours on user records
B. Permission sets
C. Custom permissions
D. Profiles
Universal Containers (UC) implemented Sales Cloud and requested that only certain branch staff trained to sell high risk products can create opportunities for high risk products.
In which two ways can an Architect allow only specific branch staff to sell high risk products?
Choose 2 answers
A. Set Price Book Organization Wide Default to View Only and share the price book (High Risk) with the trained staff.
B. Configure Price book Organization wide default to No Access.
C. Share (High Risk) price book with the trained staff via manual sharing.
D. Share (High Risk) price book with the trained staff via sharing rule.
A sales rep at Universal Containers (UC) is a member of the Default Opportunity team for an account manager. The account manager created an opportunity and the sales rep is added to that Opportunity team. The sales rep is complaining about no longer having access to an opportunity record that the sales rep was helping with.
What is the cause of this problem?
A. The Account team was changed and consequently the Opportunity team members were replaced by the Account team members.
B. The Sales rep was manually removed from the Opportunity team.
C. The Sales rep was removed from the Opportunity team in another opportunity record of the same account.
D. The opportunity owner can enable/disable if the "Default Opportunity team" is able to access the record
Sales reps at Universal Containers (UC) complain about the manual activities they need to perform in order to grant access to supporting internal users (legal, engineering, finance, and so forth) for customer records when they need help. In general, the sales reps involved in the deals will not change.
How can a Salesforce architect help IK to Improve sales reps productivity?
A. Create a permission set with "view all data" and assign to supporting users.
B. Create a public group and replace the account ownership with it.
C. Create a criteria-based sharing rule to grant access to other users.
D. Leverage default Account team.
The sales managers at the Universal Containers (UC) requested their teams to define each user's role on their accounts in order to provide an easy way to establish accountability and collaboration. Sales managers also requested that sales associates should only get the following permissions:
1.
Read access to the accounts.
2.
Read access to cases related to the accounts
3.
No access to deals related to the accounts
The sales associates may be granted access to opportunities when needed.
Assuming the overall sharing model of the organization is private and no sharing rules are configured on the account object. How can an Architect achieve these requirements?
A. Use Account teams and use Sharing rules to share cases with sales associates. No change required to the opportunity object
B. Use Account teams, Case teams. No configuration required for the opportunity object.
C. Use Account teams, Opportunity teams, and Case teams.
D. Use Account Teams to define access to accounts as well as opportunities and cases related to accounts
Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries and has established a very complex role hierarchy to control data visibility. In the new fiscal year UC is planning to reorganize the roles and reassign accounts owners.
Which three features could an architect recommend to avoid problems on this operation? Choose 3 answers
A. Partition data using Divisions
B. Deferred Sharing Recalculation
C. Parallel Sharing Rule recalculation
D. Skinny table
E. Granular Locking
Universal Containers (UC) has a business unit that uses a custom object to track requests which demands a high level of internal team collaboration. Although all requests must have an owner, all employees are required to collaborate on requests.
Which recommendation should a Salesforce architect provide to optimize the solution and meet these requirements?
A. Set the Request object's OWD to Public Read/Write.
B. Set the Request object's OWD to Private and grant Modify All Data permission on all Profiles for the Request object.
C. Set the Request object's OWD to Private and criteria-based sharing rule to share all Request records with all internal users.
D. Set the Request object's OWD to Public Read Only and configure role hierarchy.
To grant Universal Containers sales manager access to shipment records properly, it was necessary to leverage Apex managed sharing. The IT team is worried about improper access to records. Which two features and best practices should a Salesforce architect recommend to mitigate this risk?
A. Use runAs system method in test classes to test using different users and profiles.
B. Use with Sharing keyword in Apex classes to assure record visibility will be followed.
C. Use isShareable in Apex classes to assure record visibility will be followed.
D. Use isAccessible keyword in Apex classes to assure record visibility will be followed
Susan posts a file to the chatter fees for a record of an object which OWD is private. Which two statements accurately describe who can view the file by default? Choose 2 answers.
A. Susan and users with the View All Data permission.
B. Susan and users with access to the record.
C. Susan and users with a shared chatter post link to the file.
D. Susan only.
Universal Containers (UC) is in legal dispute regarding several orders. UC has found out these records were removed from system. The VP of Sales has asked to ensure this cannot happen in the future. What approach would meet this requirement?
A. Remove the delete button from the Order page layout.
B. Change the record type/page layout assignment for orders to be read-only.
C. Remove order delete permission from profiles and permission sets.
D. Implement a sharing rule that changes access for the records to read.
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