Salesforce Salesforce Certifications USER-EXPERIENCE-DESIGNER Questions & Answers

• Question 81:

  Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK's Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement. In which three Ways Could CK's customers engage? Choose 3 answers

  A. Endorsement of skills and expertise

  B. Customize page layouts

  C. Choose personalized branding

  D. Join affinity groups

  E. Recognize peers with badges

  Correct Answer: ABE

• Question 82:

  A branding and marketing team wants to customize the theme in the external customer support site to match the style guide requirements? What should be the recommended next step?

  A. Create a custom-scoped CSS style sheet.

  B. Configure the Experience Builder Theme panel.

  C. Override conflicting Salesforce Lightning Design System (SLDS) styles.

  D. Link a company style sheet.

  Correct Answer: D

• Question 83:

  The service team at Cloud Kicks has complained about the quantity of list views available, ,making it hard find the relevant ones. In which two ways should their experience be improved? Choose 2 answers

  A. Request users to create and share their list views.

  B. Share list views to Public Groups and only add relevant users.

  C. Remove irrelevant public list views.

  D. Recommend using related lists instead of list views.

  Correct Answer: CD

• Question 84:

  Cloud Kicks' support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which two ways could the agent experience be made more efficient? Choose 2 answers

  A. Open links in new windows when agents click on details from case widgets.

  B. Use Salesforce Flow to help complete fields required for case closure.

  C. Design custom Lightning Web Components for the customer to complete.

  D. Complete relevant information about the customer using Lightning Record Pages.

  Correct Answer: AC

• Question 85:

  A UX Designer has been asked to optimize a Lightning app for screen reader-assisted accessibility. How should the page be optimized?

  A. Switch to a Lightning Console layout.

  B. Place components in adjacent tabs.

  C. Stack components on the same page.

  D. Use accordions to organize components.

  Correct Answer: D

  Accordions are collapsible sections that can be used to separate different content areas. By using accordions, users can quickly navigate through the page and easily find the content that they need. The use of accordions also ensures that screen readers can access the content within each section, reducing the need for additional navigation. Additionally, a Lightning Console layout can be used to organize components, but this layout is optimized for customer service agents and not necessarily for screen reader users. Placing components in adjacent tabs or stacking them on the same page can make the page difficult to navigate and can make it difficult for screen readers to understand the page. For more information, see the Salesforce Accessibility Guide (https://help.salesforce.com/articleView?id=accessibility_overview.htmandtype=5).

• Question 86:

  During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity.

  Which three standard use cases could be recommended for using the utility bar to enhance the user experience? Choose 3 answers

  A. Quick access to Lightning Dialer

  B. Perform common tasks without navigating away from page

  C. Access to view a list of records favorited for quick access

  D. Access to a consistent custom help menu across the org for all users

  E. Access at any time to a customized set of items specific to an app

  Correct Answer: CDE

• Question 87:

  A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push it self onto new rows. Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements?

  A. Spacing

  B. Layout

  C. Alignment

  D. Grid

  Correct Answer: D

• Question 88:

  Cloud Kicks has requested feature enhancements as a result of user acceptance testing.

  In which three ways could the changes be effectively analyzed and implemented? Choose 3 answers

  A. Determine the change in scope and impact of each enhancement request.

  B. Develop and deploy all enhancement requests before going live.

  C. Reduce unexpected results by configuring and testing in and sandbox.

  D. Deploy enhancements with the feature and adjust scope accordingly.

  E. Create a prioritization list and perform a feasibility analysis.

  Correct Answer: ABE

• Question 89:

  A UX Designer needs to restyle a Lightning Experience model to meet brand guidelines.

  Which two steps should the designer take? Choose 2 answers

  A. Use design tokens.

  B. Configure properties in App Builder.

  C. Find the appropriate component blueprint.

  D. Use a Lightning flow.

  Correct Answer: AC

• Question 90:

  A UX Designer wants to use Paths to provide guidance about which activities sales representatives should be doing at each stage of the opportunity lifecycle.

  Which two elements could be used in the Path's Guidance for Success sections?

  A. Lightning Component

  B. Images and Links

  C. Progress Indicator

  D. Rich Text

  Correct Answer: BD

  The two elements that can be used in the Path's Guidance for Success section are Images and Links and Rich Text. Images and Links can be used to provide visual elements to the Guidance for Success section, while Rich Text can be used

  to provide text-based explanations and instructions. In addition, a Progress Indicator can be used to show the user's progress through the Path. Images and Links can be used to provide visual elements to the Guidance for Success section.

  For example, if the user needs to read an article, a link to the article can be included, as well as an image of the article cover. Similarly, if the user needs to view a video, a link to the video and an image of the video can be included. Rich Text

  can be used to provide text-based explanations and instructions. This can include explanations of what the user should be doing at each stage of the Path, as well as any other helpful information.

  Finally, a Progress Indicator can be used to show the user's progress through the Path. This can help the user understand where they are in the Path and how far they have left to go.

  References:

  [1] https://help.salesforce.com/articleView?id=path_guidance.htmandtype=5

  [2] https://help.sa lesforce.com/articleView?id=path_customize_guidance_success.htmandtype=5

  [3] https://hel p.salesforce.com/articleView?id=path_use_guidance_success.htmandtype=5