Salesforce Salesforce Certifications USER-EXPERIENCE-DESIGNER Questions & Answers

• Question 91:

  A UX Designer wants to plan and communicate the intended page layouts of a community portal.

  Which tool should they use?

  A. Journey Mapping

  B. Wireframes

  C. Personas

  D. Process Flows

  Correct Answer: B

• Question 92:

  A UX Designer wants to build on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions.

  What is the designer practicing?

  A. Compassionate Design

  B. Relationship Design

  C. Service Design

  D. User Experience Design

  Correct Answer: C

  Service Design is a design practice that focuses on providing better experiences to users by understanding the context of their needs and how they interact with systems, services, and products. Service Design goes beyond User Experience Design by focusing on more than just individual people, and instead considers the entire ecosystem, including connected and social value-driven solutions. Salesforce provides more information on Service Design here: https:// www.salesforce.com/resources/service- design/.

• Question 93:

  Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness.

  What should be done to improve the user experience?

  A. Replace multiple-step Screen Flow with a static vertical form.

  B. Set up a Salesforce Path with Guidance for Success.

  C. Configure cascading accordions to condense the experience.

  D. Create a Progress Indicator component that displays the flow's stages.

  Correct Answer: D

• Question 94:

  A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.

  How should the designer describe them?

  A. They use standard CSS properties to directly style HTML elements.

  B. They use standard CSS properties to easily style base and custom components.

  C. They use custom CSS properties to directly style HTML elements.

  D. The use custom CSS properties to easily style case and custom component.

  Correct Answer: B

  The designer should describe the Salesforce Lightning Design System (SLDS) styling hooks as using standard CSS properties to easily style base and custom components. SLDS styling hooks allow developers to quickly and easily apply CSS classes to HTML elements, enabling consistent styling across both base and custom components. This allows developers to quickly and easily apply branding and styling to their Lightning Web Components, without needing to write custom CSS. For more information about SLDS styling hooks, please see the following Salesforce documentation: https://developer.salesforce.com/docs/component- library/documentation/lwc/lwc.use_slds_styles_hooks

• Question 95:

  Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers.

  What are two reasons why CK's UX Designer would consider using an interactive prototype in this situation? Choose 2 answers.

  A. To increase the speed of design compared to paper prototyping

  B. To eliminate the need for journey mapping during discovery

  C. To avoid added long-term cost from oversight-driven rework

  D. To enable iterative feedback from the users

  Correct Answer: AB

• Question 96:

  Which two would be considered responsive design best practices? Choose 2 answers

  A. Specify breakpoint sizes.

  B. Use separate URLs per device.

  C. Utilize pop-up windows.

  D. Minimize page weight.

  Correct Answer: BD

• Question 97:

  The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes. How should they efficiently find the correct fields?

  A. Make sure the required field names are added to the top-of-page error message.

  B. Replace the validation rule with help text informing the business requirement.

  C. Replace the top-of-page validation with two field validations, assigning the respective fields.

  D. Remove the validation rule completely and provide training about order changes.

  Correct Answer: A

• Question 98:

  Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.

  What could improve form readability?

  A. Improve form security by adding a challenge-response test.

  B. Create a three-column grid to reduce the form length.

  C. Replace field labels with placeholder text.

  D. Add section headers to visually separate fields into groups.

  Correct Answer: D

  This allows users to quickly scan the form and identify the relevant fields, reducing the cognitive load and improving the overall user experience. Salesforce documentation states that "by grouping related fields into sections, you can make your forms easier to read and understand" [1].

  [1] https://help.salesforce.com/articleView?id=forms_design_best_practices.htmandtype=5

• Question 99:

  A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create consistent user interface across Cloud Kicks' various platforms. On which three platforms could the designer use SLDS resources? Choose 3 answers

  A. Android

  B. Visualforce

  C. Heroku

  D. MuleSoft

  E. Azure

  Correct Answer: BDE

• Question 100:

  A UX Designer has recently released a feature on experience Cloud and wants to know if the feature was successful and track usability over time. Which research methodology should be used?

  A. Qualification

  B. Quantitative

  C. Qualitative

  D. Quantizing

  Correct Answer: C