Oracle Oracle Certifications 1Z0-1003 Questions & Answers

• Question 21:

  You have a customer located on the east coast of the US (UTC -5hr, assuming Standard Time). Smart Location stores the times from incoming coordinates in UTC.

  To ensure that an external system sending the coordinates addresses the offset between the local time and UTC, which element within a Smart Location API "set_position" request would be correct?

  A. 2017-04-07T14:40:00-0500

  B. 2017-04-07T14:40:00Z

  C. 20l7-04-07T14:40:00ET

  D. 2017-04-07T14 :40:00-05:00

  Correct Answer: C

• Question 22:

  A customer is currently closing booking automatically by capacity category within all of their Capacity Areas, but they also want to be abl^to close booking per work zone because some of their work zones require additional work preparations. Which step is required to enable this functionality?

  A. On the Business Rules screen, enable 'Allow closing of booking on work zone level'.

  B. If 'Work Zone support' is enabled on the Business Rules screen, there are no additional steps required to enable closure of booking per work zone.

  C. On the Quota Configuration screen for each Capacity Area, enable the 'Allowclosing of booking on work zone level' feature.

  D. On the Resources screen for each Capacity Area, enable the 'Allow closing of booking on work zone level' feature.

  Correct Answer: A

• Question 23:

  When assigning work zones to field resources, each zone assignment can be eithef 'regular' or 'temporary' (override). Which statement is accurate regarding how those types of work zone assignments interact?

  A. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work in that zone, regardless of any other 'regular' assigned work zones.

  B. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work within that zone, regardless of any other 'temporary' assigned work zones.

  C. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'regular' assigned work zones.

  D. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'temporary' assigned work zones.

  Correct Answer: A

• Question 24:

  A company has technicians in a local Austin office in the United States, which has beenconfigured as a bucket within Oracle Field Service Cloud (OFSC).

  They want all of their technicians to be able to work within the AUSTIN_SOUTHWEST work zone, but also need just the technicians Sandra Bernstein and Larry Johnson to be able to work within the AUSTIN_NORTHWEST work zone as

  well.

  Which work zone configuration option meets these requirements?

  A. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket.

  B. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also set the

  C. AUSTIN_NORTHWEST work zone individually on Sandra Bernstein and Larry Johnson's resource records.

  D. Assign both the AUSTIN_SOUTHWEST and the AUSTIN_NORTHWEST work zones to the Austin bucket.

  E. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also setthe AUSTIN_NORTHWEST and the AUSTIN_SOUTHWEST work zones individually on Sandra Bernstein and Larry Johnson's resource records.

  Correct Answer: A

• Question 25:

  Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified. Which step must you take to solve this issue?

  A. Go to Configuration > Business Rules and modify the Capacity intervals.

  B. Go to Configuration and add a new Capacity Category.

  C. Go to Configuration > Capacity Categories and add or edit time slots.

  D. Go to Configuration > Display and modify the "Quota Settings".

  Correct Answer: D

  https://docs.oracle.com/en/cloud/saas/field- service/18c/faadu/configuring-oracle-field-service-cloud.html#work-skill-groups

• Question 26:

  A customer wants to configure the OFSC GUI to show when a resource has not activated their route by the exact planned shift start time and send an email to theresource's supervisor. Which two options are true regarding how this requirement is supported?

  A. Configuring a message scenario using the launch condition "Route is not activated" will also enable the Alert Setting "Route has not been started x minutes after the start time of resource work day".

  B. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 1 minute(s).

  C. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 0 minute(s).

  D. The configuration related to email notification must be performed in the Message Scenarios.

  Correct Answer: AB

• Question 27:

  Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference. Which two options fulfill that customer requirement?

  A. Assign all work zones at the parent level in the Resource Tree.

  B. Create a single work zone with no work zone keys and assign it to all resources

  C. Deselect "work zone support" in Business Rules to disable routing consideration of zones entirely.

  D. Deselect "work zone support" in the routing plan configuration screen for all routing plans.

  E. Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.

  Correct Answer: AE

• Question 28:

  When receiving the Resource Tree, Which icon represents a "normal" load of activities for a field resource?

  

  A. Option A

  B. Option B

  C. Option C

  D. Option D

  E. Option E

  Correct Answer: D

• Question 29:

  You configured an "early morning" time slot between 06:00 and 09:00 for the"Installation' Activity

  An installation activity with no SLA is assigned to a resource for tomorrow. Which two statements are correct regarding how activities in Jeopardy will be displayed for this configuration?

  A. A jeopardy warning will be displayed on Time/List/Map Views only.

  B. A jeopardy warning will be displayed if this activity has not finished between 06:00 and 09:00 tomorrow.

  C. A jeopardy warning will bedisplayed on the Resource Tree only

  D. A jeopardy warning will be displayed if this activity has not started and finished between 06:00 and 09:00 tomorrow.

  E. A jeopardy warning will be displayed if this activity has not started between 06:00 and 09:00 tomorrow.

  F. A jeopardy warning will be displayed on the Resource Tree and Time/List/Map Views.

  Correct Answer: CF

• Question 30:

  Your customer has a group of technicians who are working in the following rotating shifts:

  Two consecutive weeks: Monday through Friday from 8 AM to 5 PM Next two consecutive weeks: Monday through Friday from 9 AM to 6 PM and also Saturday from 11 AM to 1 PM During the Monday through Friday shifts, lunch is every day at 1 PM.

  Which configuration supports this rotating shift requirement?

  A. Create one work schedule with three shifts. Two of those shifts must include a repeating activity for lunch.

  B. Create a work schedule with three shifts. Each shift must include a repeating activity for lunch.

  C. Create one shift with two "working time" calendars and include a repeating activity for lunch.

  D. Create one shift with two work schedules. Each work schedule must include a repeating act for lunch.

  E. Create a work schedule with two shifts. Each of those shifts must include a repeating activity for lunch.

  Correct Answer: E