Oracle Oracle Certifications 1Z0-1003 Questions & Answers

• Question 131:

  A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.

  How doryou configure the system to support this requirement?

  A. Enable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date.

  B. Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.

  C. Configure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai

  D. Create a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.

  Correct Answer: B

• Question 132:

  Which two statements are correct regarding the use of planned capacity management?

  A. Planned capacity can only be set if the capacity area is configured to manage booking based on time slot.

  B. Planned capacity can be set at the day level only for a given capacity area and it's organization units.

  C. Planned capacity can be automatically calculated by entering the preferred variance as compared to available capacity.

  D. Planned capacity can be entered either by resources or capacity (days, hours, minutes) depending on what is configured in the 'Working time unit' parameter.

  E. Planned capacity can be set at the day, capacity category and time slot levels for a given capacity area and it's organization units.

  Correct Answer: AD