You want to create a new Activity Type.
Which threefeatures are disabled when you select "Multi-day activity"?
A. enable "not started" trigger
B. enable "day before trigger"
C. support of preferred resources
D. support of time slots
E. calculate activity duration using statistics
F. support of links
A dispatcher notices that there are a lot of yellow dots within the resource trace route on the map of their technicians.
Upon investigation, they find out that their technicians occasionally have to stop forabout five minutes to verify the equipment in their truck enlroute to a customer site. It is determined that this Is acceptable behavior and should not be flagged
on the resource trace.
Which configuration setting will ensure that these 5-minute stops along the route do not result in yellow dots displaying on the Map view?
A. Set the 'Departure/Parking time = 15 minutes' on the Statistics configuration screen.
B. Deselect 'Use durations reported to enhance company-wide estimations' setting on the ResourceType configuration screen.
C. Set 'Resource is considered idle if remains at the same location for more than 15 minutes and does not have started activity' on the Business Rules configuration screen.
D. Set 'Resource is considered to be at the activity location if the distance to it is less than 100 meters' on the Business Rules configuration screen.
Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?
A. A Time Slot is a configured interval Within which an activity is estimated tostart and end.
B. Time Slot is a configured interval within which an activity is estimated to start.
C. An 'all-day' Time Slot's actual window spans from the beginning of a day's first configured shift through the end of the last shift.
D. Time Slots areused in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.
A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not. Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?
A. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity Type(s) that require the override ability.
B. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) that those back office workers are assigned.
C. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type (s) that those back office workers are assigned.
D. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) of the field technicians to which the activities could be moved.
Your company has three different levels of "VIP" customers - Gold, Silver, and Bronze On an Activity Details record, there is a read-only "VIP Status" property where one of these options will be selected.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A "VoD Service Trial"Integer check box property has been created.
What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP member?
A. Create a Filter to only show the VoD Service Trial Property if "Gold" appears on the Activity Details page.
B. Set a condition within the VoD Service Trial property to limit visibility.
C. Use a regular expression to limit valid entries to "Gold" only.
D. Add the VoD Service Trial property with a conditional Visibility to the Activity Details screen.
A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day.
They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.
They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.
What additional settings are required in the routing plan to meet the desired behavior?
A. Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High',and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
B. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'.
C. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'.
D. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Readactivities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time?
A. Configure a message associated with the "Route is not activated" launch condition within a Message Scenario.
B. Create a resource filter that has an "Activated contains Activated" condition for use in theList/Time/Map/Daily views.
C. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.
D. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.
Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations. Which step is required to enable this functionality?
A. If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.
B. Under Business Rules, enable "Allowclosing booking on work zone level".
C. Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.
D. Under Resource and Bucket Info, enable "Allow closing booking on work zone level" for everycapacity-enabled bucket.
Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to beaccessed from the OFSC application?
A. The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.
B. The administrator must configure the Oracle Knowledge access settings in OFSC.
C. The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.
D. Field personnel must be assigned Service Cloud accessvia the Service Portal interface.
E. The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.
Which option must you select when you are associating a preconfigured calendar to a resource that is made up of a combination of shifts and nonworking time?
A. Add a shift to a resource's calendar.
B. Add working time to a resource's calendar.
C. Add a work schedule to a resource's calendar.
D. Add a shift override to a resource's calendar.
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