A user's computer consistently shuts down several minutes after booting. When the technician reboots the computer, a message stating "CPU fan failure" appears. Which of the following is the MOST likely reason the computer shuts down?
A. Overheating
B. Power supply failure
C. Faulty CPU
D. High humidity
Which of the following resources is MOST important for a network server running a virtual machine and guest operating systems?
A. Redundant power supplies
B. Memory speed
C. RAID type used
D. Multi-core CPU
A user calls the helpdesk to report that print jobs coming from a laser printer in the office are losing most of their toner due to being touched by hand smudge. The printer was recently serviced with a new fuser unit. Which of the following problems is MOST likely affecting the printer?
A. The fuser is not heating up to proper temperature levels necessary.
B. The pickup rollers are likely dirty and leaving paper dust on all printed pages.
C. The printer's firmware was not updated with the installation of the new fuser.
D. The fuser was installed backwards and is not evenly heating printed pages.
A technician needs to ping a client's machine that the technician is working on, to ensure that the network card is functioning correctly. Which of the following IP addresses should be used?
A. 10.76.0.1
B. 127.0.0.1
C. 192.168.0.1
D. 255.255.255.0
A user calls the corporate helpdesk stating that their battery is not charging. The operating system shows that there is a problem with the battery. Which of the following should the technician do FIRST to determine what the issue is without erasing the user's unsaved data?
A. Using a known-good computer of the same type, switch batteries between the two laptops.
B. Remove the A/C adapter while the system is running and observe if the screen dims.
C. Completely shut down the laptop, remove the A/C power source and restart the laptop.
D. Using a known-good computer of the same type, switch A/C adapters between the two laptops.
Joe, a client, wants to allow only specific portable devices to connect to his wireless network. Which of the following methods would BEST accomplish this?
A. Disabling SSID broadcast
B. MAC filtering
C. Lower radio power levels
D. Directional antennas
A server is configured to boot with a "mirrored" RAID configuration. Which of the following BEST describes this configuration?
A. RAID 0
B. RAID 1
C. RAID 3
D. RAID 5
Which of the following methods of securing mobile devices will prevent data loss due to corruption?
A. Enforce pass code locks
B. Install location monitoring application
C. Perform remote wipe after failed login
D. Perform remote application back-up
An administrator, Ann, wants to be able to access a customer's router interface from a remote location. Ann always has to have the customer print out the current router settings before she can remotely manage the router. Which of the following should Ann do to eliminate this extra step before connecting to the router remotely?
A. Change the default user name and password
B. Request a static IP from the ISP
C. Enable the remote management port
D. Enable port forwarding on the router
A SOHO location is being remodeled and the users are concerned about unauthorized traffic on their network during the remodel. The WLAN needs to be able to allow various types of devices to securely connect 24 hours a day while requiring the least amount of overhead to manage. Which of the following security implementations would MOST likely be implemented?
A. Setting encryption
B. Resetting all user-names and passwords
C. Assign static IP addresses
D. Enable MAC filtering
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