CompTIA CompTIA Certifications 220-1102 Questions & Answers

• Question 11:

  A remote user is experiencing issues connecting to a corporate email account on a laptop. The user clicks the internet connection icon and does not recognize the connected Wi-Fi. The help desk technician, who is troubleshooting the issue, assumes this is a rogue access point. Which of the following is the first action the technician should take?

  A. Restart the wireless adapter.

  B. Launch the browser to see if it redirects to an unknown site.

  C. Instruct the user to disconnect the Wi-Fi.

  D. Instruct the user to run the installed antivirus software.

  Correct Answer: C

  The first action the technician should take is to instruct the user to disconnect the Wi-Fi . This is because rogue access points can be used to steal sensitive information from users, and it is important to prevent the user from accessing the network until the issue has been resolved. Restarting the wireless adapter or running the installed antivirus software may not be effective in this situation, as they do not address the root cause of the problem . Launching the browser to see if it redirects to an unknown site may also not be helpful, as it does not provide any information about the Wi-Fi connection itself .

• Question 12:

  Which of the following would allow physical access to a restricted area while maintaining a record of events?

  A. Hard token

  B. Access control vestibule

  C. Key fob

  D. Door Lock

  Correct Answer: C

  Keyfab scan in are always documented within the access systems record database. Control Vestibules dont log anything, just preventive.

• Question 13:

  Maintaining the chain of custody is an important part of the incident response process. Which of the following reasons explains why this is important?

  A. To maintain an information security policy

  B. To properly identify the issue

  C. To control evidence and maintain integrity

  D. To gather as much information as possible

  Correct Answer: C

• Question 14:

  A user requires a drive to be mapped through a Windows command line. Which of the following command-line tools can be utilized to map the drive?

  A. gpupdate

  B. net use

  C. hostname

  D. dir

  Correct Answer: B

• Question 15:

  Users access files in the department share. When a user creates a new subfolder, only that user can access the folder and its files. Which of the following will MOST likely allow all users to access the new folders?

  A. Assigning share permissions

  B. Enabling inheritance

  C. Requiring multifactor authentication

  D. Removing archive attribute

  Correct Answer: B

• Question 16:

  A customer is requesting help with a technical issue. Which of the following techniques should the technician use to properly evaluate and correct the customer concern?

  A. Have a videoconference using the customer's personal phone so the customer can share the screen.

  B. Ask yes or no questions so that the answers are clear.

  C. Use open-ended questions to get additional information.

  D. Ask for the customer's password so the issue can be resolved quickly and directly by the technician.

  Correct Answer: C

• Question 17:

  A user is setting up backups on a workstation. The user wants to ensure that the restore process is as simple as possible. Which of the following backup types should the user select?

  A. Full

  B. Incremental

  C. Differential

  D. Synthetic

  Correct Answer: A

• Question 18:

  Which of the following ls command options is used to display hidden files and directories?

  A. -a

  B. -s

  C. -lh

  D. -t

  Correct Answer: A

• Question 19:

  Which of the following social engineering tactics is best avoided by shredding sensitive documents?

  A. Dumpster diving

  B. Phishing

  C. Whaling

  D. Shoulder surfing

  Correct Answer: A

• Question 20:

  Which of the following filesystems replaced FAT as the preferred filesystem for Microsoft Windows OS?

  A. APFS

  B. FAT32

  C. NTFS

  D. ext4

  Correct Answer: C