CompTIA CompTIA Certifications 220-1102 Questions & Answers

• Question 31:

  A department manager submits a help desk ticket to request the migration of a printer's port utilization from USB to Ethernet so multiple users can access the printer. This will be a new network printer, thus a new IP address allocation is required. Which of the following should happen immediately before network use is authorized?

  A. Document the date and time of the change.

  B. Submit a change request form.

  C. Determine the risk level of this change.

  D. Request an unused IP address.

  Correct Answer: C

  Order of change management phases:

  1.

  Request forms

  2.

  Purpose of change

  3.

  Scope of the change

  4.

  Date and Time of the change

  5.

  Affective systems/ impact

  6.

  Risk analysis

  7.

  Change board approval

  8.

  Finally end user acceptance.

• Question 32:

  A company recently experienced a security incident in which a USB drive containing malicious software was able to covertly install malware on a workstation. Which of the following actions should be taken to prevent this incident from happening again? (Choose two.)

  A. Install a host-based IDS.

  B. Restrict log-ln times.

  C. Enable a BIOS password.

  D. Update the password complexity.

  E. Disable AutoRun.

  F. Update the antivirus definitions.

  G. Restrict user permissions.

  Correct Answer: EG

• Question 33:

  A hard drive that previously contained PII needs to be repurposed for a public access workstation. Which of the following data destruction methods should a technician use to ensure data is completely removed from the hard drive?

  A. Shredding

  B. Degaussing

  C. Low-level formatting

  D. Recycling

  Correct Answer: B

• Question 34:

  A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: Insufficient storage space. While analyzing the phone, the technician does not discover any third-party applications or photos. Which of the following is the best way to resolve the issue?

  A. Exchange the device for a newer one.

  B. Upgrade the onboard storage.

  C. Allocate more space by removing factory applications.

  D. Move factory applications to external memory.

  Correct Answer: D

  https://www.techinpost.com/android-insufficient-storage-available-plenty-of-space/

• Question 35:

  A PC is taking a long time to boot. Which of the following operations would be best to do to resolve the issue at a minimal expense? (Choose two.)

  A. Installing additional RAM

  B. Removing the applications from startup

  C. Installing a faster SSD

  D. Running the Disk Cleanup utility

  E. Defragmenting the hard drive

  F. Ending the processes in the Task Manager

  Correct Answer: BE

• Question 36:

  A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not authorized to run. Which of the following should the technician do to most likely resolve the issue?

  A. Install the software in safe mode.

  B. Attach the external hardware token.

  C. Install OS updates.

  D. Restart the workstation after installation

  Correct Answer: B

• Question 37:

  A desktop technician has received reports that a user's PC is slow to load programs and saved files. The technician investigates and discovers an older HDD with adequate free space. Which of the following should the technician use to alleviate the issue first?

  A. Disk Management

  B. Disk Defragment

  C. Disk Cleanup

  D. Device Manager

  Correct Answer: B

  Disk has free space but needs to be defragmented in order to optimize its segments.

• Question 38:

  A technician wants to install Developer Mode on a Windows laptop but is receiving a "failed to install package" message. Which of the following should the technician do first?

  A. Ensure internet connectivity.

  B. Check for Windows updates.

  C. Enable SSH.

  D. Reboot computer.

  Correct Answer: B

• Question 39:

  While trying to repair a Windows 10 OS, a technician receives a prompt asking for a key. The technician tries the administrator password, but it is rejected. Which of the following does the technician need in order to continue the OS repair?

  A. SSL key

  B. Preshared key

  C. WPA2 key

  D. Recovery key

  Correct Answer: D

• Question 40:

  Which of the following allows access to the command line in macOS?

  A. PsExec

  B. command.com

  C. Terminal

  D. CMD

  Correct Answer: C