CompTIA CompTIA Certifications 220-1102 Questions & Answers

• Question 191:

  Which of the following is used to explain issues that may occur during a change implementation?

  A. Scope change

  B. End-user acceptance

  C. Risk analysis

  D. Rollback plan

  Correct Answer: C

  Risk analysis is used to explain issues that may occur during a change implementation. Risk analysis is a process of identifying, assessing and prioritizing potential risks that may affect a project or an activity. Risk analysis can help determine the likelihood and impact of various issues that may arise during a change implementation, such as technical errors, compatibility problems, security breaches, performance degradation or user dissatisfaction. Risk analysis can also help plan and prepare for mitigating or avoiding these issues. Scope change is a modification of the original goals, requirements or deliverables of a project or an activity. Scope change is not used to explain issues that may occur during a change implementation but to reflect changes in expectations or needs of the stakeholders. End-user acceptance is a measure of how well the users are satisfied with and adopt a new system or service. End-user acceptance is not used to explain issues that may occur during a change implementation but to evaluate the success and effectiveness of the change. Rollback plan is a contingency plan that describes how to restore a system or service to its previous state in case of a failed or problematic change implementation. Rollback plan is not used to explain issues that may occur during a change implementation but to recover from them. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 5.2

• Question 192:

  A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take?

  A. Put on an ESD strap

  B. Disconnect the power before servicing the PC.

  C. Place the PC on a grounded workbench.

  D. Place components on an ESD mat.

  Correct Answer: B

  The first step a technician should take when troubleshooting a computer with a suspected short in the power supply is B. Disconnect the power before servicing the PC. This is to prevent any electrical shock or damage to the components. A power supply can be dangerous even when unplugged, as capacitors can maintain a line voltage charge for a long time. Therefore, it is important to disconnect the power cord and press the power button to discharge any residual power before opening the case. The other steps are also important for safety and proper diagnosis, but they should be done after disconnecting the power.

• Question 193:

  A BSOD appears on a user's workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk. Which of the following should the technician use to determine the cause?

  A. Stop code

  B. Event Mewer

  C. Services

  D. System Configuration

  Correct Answer: A

  When a Blue Screen of Death (BSOD) appears on a Windows workstation, it indicates that there is a serious problem with the operating system. The stop code displayed on the BSOD can provide valuable information to help determine the cause of the issue. The stop code is a specific error code that is associated with the BSOD, and it can help identify the root cause of the problem. In this scenario, the user has encountered a BSOD and has restarted the PC, only to see the BSOD reappear. This suggests that the problem is persistent and requires further investigation. By analyzing the stop code displayed on the BSOD, a technician can begin to identify the underlying issue and take appropriate actions to resolve it.

• Question 194:

  A desktop engineer is deploying a master image. Which of the following should the desktop engineer consider when building the master image? (Select TWO).

  A. Device drivers

  B. Keyboard backlight settings

  C. Installed application license keys

  D. Display orientation

  E. Target device power supply

  F. Disabling express charging

  Correct Answer: AC

  A. Device drivers: Device drivers are software components that enable the operating system to communicate with hardware devices. Different devices may require different drivers, so the desktop engineer should include the appropriate drivers in the master image or configure the deployment process to install them automatically.

  C. Installed application license keys: Installed application license keys are codes that activate or authenticate software applications. Some applications may require license keys to be entered during installation or after deployment. The desktop engineer should include the license keys in the master image or configure the deployment process to apply them automatically.

• Question 195:

  Which of the following often uses an SMS or third-party application as a secondary method to access a system?

  A. MFA

  B. WPA2

  C. AES

  D. RADIUS

  Correct Answer: A

  MFA (Multi-Factor Authentication) is a security measure that often uses an SMS or third-party application as a secondary method to access a system. MFA requires the user to provide two or more pieces of evidence to prove their identity, such as something they know (e.g., password), something they have (e.g., phone), or something they are (e.g., fingerprint)2. WPA2 (Wi-Fi Protected Access 2) is a security protocol for wireless networks that does not use SMS or third-party applications. AES (Advanced Encryption Standard) is a symmetric encryption algorithm that does not use SMS or third-party applications. RADIUS (Remote Authentication Dial-In User Service) is a network protocol that provides centralized authentication and authorization for remote access clients, but does not use SMS or third-party applications.

• Question 196:

  A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user MOST likely be able to make this change?

  A. System

  B. Devices

  C. Personalization

  D. Accessibility

  Correct Answer: A

  The user can most likely make the change of extending the display to a second monitor in the System option in the Windows settings. The System option allows users to manage system settings and features, such as display, sound, notifications, power and storage. The user can extend the display to a second monitor by selecting Display from the System option and then choosing Extend these displays from the Multiple displays drop-down menu. This will allow the user to use both monitors as one large desktop area. Devices is an option in the Windows settings that allows users to add and manage devices connected to the computer, such as printers, scanners, mice and keyboards. Devices is not related to extending the display to a second monitor but to configuring device settings and preferences. Personalization is an option in the Windows settings that allows users to customize the appearance and behavior of their desktop, such as themes, colors, backgrounds, lock screen and screensaver.

• Question 197:

  A data center is required to destroy SSDs that contain sensitive information. Which of the following is the BEST method to use for the physical destruction of SSDs?

  A. Wiping

  B. Low-level formatting

  C. Shredding

  D. Erasing

  Correct Answer: C

  Shredding is the best method to use for the physical destruction of SSDs because it reduces them to small pieces that cannot be recovered or accessed. Wiping, low-level formatting, and erasing are not effective methods for destroying SSDs because they do not physically damage the flash memory chips that store data.

• Question 198:

  A company needs employees who work remotely to have secure access to the corporate intranet. Which of the following should the company implement?

  A. Password-protected Wi-Fi

  B. Port forwarding

  C. Virtual private network

  D. Perimeter network

  Correct Answer: C

  A virtual private network (VPN) is a technology that creates a secure and encrypted connection over a public network, such as the internet. A VPN allows remote employees to access the corporate intranet as if they were physically connected to the local network. Password-protected Wi-Fi is a security measure for wireless networks that does not provide access to the corporate intranet. Port forwarding is a technique that allows external devices to access services on a private network through a router, but does not provide access to the corporate intranet. A perimeter network is a network segment that lies between an internal network and an external network, such as the internet, and provides an additional layer of security, but does not provide access to the corporate intranet.

• Question 199:

  A user's corporate phone was stolen, and the device contains company trade secrets. Which of the following technologies should be implemented to mitigate this risk? (Select TWO).

  A. Remote wipe

  B. Firewall

  C. Device encryption

  D. Remote backup

  E. Antivirus

  F. Global Positioning System

  Correct Answer: AC

  Remote wipe is a feature that allows data to be deleted from a device or system remotely by an administrator or owner. It is used to protect data from being compromised if the device is lost, stolen, or changed hands1. Device encryption is a

  feature that helps protect the data on a device by making it unreadable to unauthorized users2. It requires a key or a password to access the data. Both features can help mitigate the risk of losing company trade secrets if a corporate phone

  is stolen.

  References:

  How to remote wipe Windows laptop

  (https://www.thewindowsclub.com/remote-wipe-windows-10)

  Device encryption in Windows (https://support.microsoft.com/en-us/windows/device-encryption-in-windows-ad5dcf4b-dbe0-2331-228f-7925c2a3012d)

• Question 200:

  A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console. Which of the following is the NEXT step the technician should take to resolve the issue?

  A. Run the antivirus scan.

  B. Add the required snap-in.

  C. Restore the system backup

  D. use the administrator console.

  Correct Answer: B

  Local Users and Groups is a Microsoft Management Console (MMC) snap-in that allows you to manage user accounts or groups on your computer1. If you cannot find it in the MMC console, you can add it manually by following these steps:

  Press Windows key + R to open the Run dialog box, or open the Command Prompt.

  Type mmc and hit Enter. This will open a blank MMC console.

  Click File and then Add/Remove Snap-in.

  In the Add or Remove Snap-ins window, select Local Users and Groups from the Available snap-ins list, and click Add.

  In the Select Computer window, choose Local computer or Another computer, depending on which computer you want to manage, and click Finish. Click OK to close the Add or Remove Snap-ins window. You should now see Local Users and

  Groups in the MMC console.