CompTIA CompTIA Certifications 220-1102 Questions & Answers

• Question 251:

  A user is unable to access a website, which is widely used across the organization, and receives the following error message:

  The security certificate presented by this website has expired or is not yet valid.

  The technician confirms the website works when accessing it from another computer but not from the user's computer. Which of the following should the technician perform NEXT to troubleshoot the issue?

  A. Reboot the computer.

  B. Reinstall the OS.

  C. Configure a static 12

  D. Check the computer's date and time.

  Correct Answer: D

  The error message indicates that the security certificate presented by the website has either expired or is not yet valid. This can happen if the computer's clock has the wrong date or time, as SSL/TLS certificates have a specific validity period. If the clock is off by too much, it may cause the certificate to fail to validate. Therefore, the technician should check the computer's date and time and ensure that they are correct.

• Question 252:

  A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?

  A. Escalate the ticket to Tier

  B. Run a virus scan.

  C. Utilize a Windows restore point.

  D. Reimage the computer.

  Correct Answer: B

  https://partners.comptia.org/docs/default-source/resources/comptia-a-220-1102-exam-objectives-(3-0)

  When a user reports that their workstation is behaving strangely after opening a suspicious email, the first step a technician should take is to run a virus scan on the computer. This is because opening a suspicious email is a common way for

  viruses and malware to infect a computer. Running a virus scan can help identify and remove any infections that may be causing the computer to behave strangely.

• Question 253:

  A laptop user is visually impaired and requires a different cursor color. Which of the following OS utilities is used to change the color of the cursor?

  A. Keyboard

  B. Touch pad

  C. Ease of Access Center

  D. Display settings

  Correct Answer: C

  The OS utility used to change the color of the cursor in Windows is Ease of Access Center The user can change the cursor color by opening the Settings app, selecting Accessibility in the left sidebar, selecting Mouse pointer and touch under Vision, and choosing one of the cursor options. The user can select Custom to pick a color and use the Size slider to make the cursor larger or smaller

  The Ease of Access Center in the Windows OS provides accessibility options for users with disabilities or impairments. One of these options allows the user to change the color and size of the cursor, making it more visible and easier to locate on the screen. The Keyboard and Touchpad settings do not offer the option to change cursor color, and Display Settings are used to adjust the resolution and other properties of the display. Therefore, C is the best answer. This information is covered in the Comptia A+ Core2 documents/guide under the Accessibility section.

• Question 254:

  An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?

  A. Risk analysis

  B. Sandbox testing

  C. End user acceptance

  D. Lessons learned

  Correct Answer: A

  A risk analysis must be completed before a change request for an upcoming server deployment can be approved

  Risk analysis is an important step in the change management process because it helps identify and mitigate potential risks before changes are implemented. Once the risks have been analyzed and the appropriate measures have been taken to minimize them, the change can be approved and implemented.

• Question 255:

  A user connected a laptop to a wireless network and was tricked into providing login credentials for a website. Which of the following threats was used to carry out the attack?

  A. Zero day

  B. Vishing

  C. DDoS

  D. Evil twin

  Correct Answer: B

  Vishing, also known as voice phishing, is a type of social engineering attack where the attacker tricks the victim into divulging sensitive information over the phone. In this case, the attacker tricked the user into providing login credentials for a website.

• Question 256:

  A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?

  A. resmon_exe

  B. dfrgui_exe

  C. msinf032exe

  D. msconfig_exe

  Correct Answer: A

  If a technician suspects high disk I/O, the technician should use the Resource Monitor (resmon.exe) to identify the process that is causing the high disk I/O1 . Resource Monitor provides detailed information about the system's resource usage, including disk I/O1. The technician can use this information to identify the process that is causing the high disk I/O and take appropriate action

• Question 257:

  The web browsing speed on a customer's mobile phone slows down every few weeks and then returns to normal after three or four days. Restarting the device does not usually restore performance. Which of the following should a technician check FIRST to troubleshoot this issue?

  A. Data usage limits

  B. Wi-Fi connection speed

  C. Status of airplane mode

  D. System uptime

  Correct Answer: B

  The technician should check the Wi-Fi connection speed first to troubleshoot this issue. Slow web browsing speed on a mobile phone can be caused by a slow Wi-Fi connection. The technician should check the Wi-Fi connection speed to ensure that it is fast enough to support web browsing. If the Wi-Fi connection speed is slow, the technician should troubleshoot the Wi-Fi network to identify and resolve the issue.

• Question 258:

  In which of the following scenarios would remote wipe capabilities MOST likely be used? (Select TWO).

  A. A new IT policy requires users to set up a lock screen PIN.

  B. A user is overseas and wants to use a compatible international SIM Card.

  C. A user left the phone at home and wants to prevent children from gaining access to the phone.

  D. A user traded in the company phone for a cell carrier upgrade by mistake.

  E. A user cannot locate the phone after attending a play at a theater.

  F. A user forgot the phone in a taxi, and the driver called the company to return the device.

  Correct Answer: EF

  Remote wipe capabilities are used to erase all data on a mobile device remotely. This can be useful in situations where a device is lost or stolen, or when sensitive data needs to be removed from a device. Remote wipe capabilities are most likely to be used in the following scenarios:

  E. A user cannot locate the phone after attending a play at a theater. F. A user forgot the phone in a taxi, and the driver called the company to return the device1 In scenario E, remote wipe capabilities would be used to prevent unauthorized access to the device and to protect sensitive data. In scenario F, remote wipe capabilities would be used to erase all data on the device before it is returned to the user.

• Question 259:

  A user is setting up a computer for the first time and would like to create a secondary login with permissions that are different than the primary login. The secondary login will need to be protected from certain content such as games and websites. Which of the following Windows settings should the user utilize to create the secondary login?

  A. Privacy

  B. Accounts

  C. Personalization

  D. Shared resources

  Correct Answer: B

  To create a secondary login with different permissions in Windows 10, the user should utilize the Accounts setting. Here are the steps to create a new user account with different permissions:

  Right-click the Windows Start menu button.

  Select Control Panel.

  Select User Accounts.

  Select Manage another account.

  Select Add a new user in PC settings.

  Use the Accounts dialog box to configure a new account

• Question 260:

  A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

  A. Enable multifactor authentication.

  B. Increase the failed log-in threshold.

  C. Remove complex password requirements.

  D. Implement a single sign-on with biometrics.

  Correct Answer: A

  Multifactor authentication (MFA) is a security measure that requires users to provide multiple pieces of evidence when logging in to an account or system. This can include a combination of something the user knows (e.g. a password or PIN), something the user has (e.g. a security token or smartphone) and something the user is (e.g. biometrics such as a fingerprint or face scan). By enabling MFA, the systems administrator can ensure that users are required to provide multiple pieces of evidence when logging in, making it more difficult for unauthorized users to gain access to the system. This can help reduce the number of help desk tickets submitted due to forgotten passwords.