CompTIA CompTIA Certifications 220-1102 Questions & Answers

• Question 371:

  A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?

  A. Right-click the Windows button, then select Run entering shell startup and clicking OK, and then move items one by one to the Recycle Bin

  B. Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run

  C. Manually disable all startup tasks currently listed as enabled and reboot checking for issue resolution at startup

  D. Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

  Correct Answer: D

  This is the most effective way to selectively prevent programs from loading on a Windows 10 machine. The Startup tab can be accessed by opening Task Manager and then selecting the Startup tab. From there, the technician can methodically disable items that are currently listed as enabled, reboot the machine, and check for issue resolution at each startup. If the issue persists, the technician can then move on to disabling the next item on the list.

• Question 372:

  A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue?

  A. Bridge the LAN connection between the laptop and the desktop.

  B. Set the laptop configuration to DHCP to prevent conflicts.

  C. Remove the static IP configuration from the desktop.

  D. Replace the network card in the laptop, as it may be defective.

  Correct Answer: C

  The new laptop was set up with the static IP it needs to connect to the software. The old desktop is still configured with that IP, hence the conflict.

• Question 373:

  An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?

  A. Encrypt the files

  B. Clone any impacted hard drives

  C. Contact the cyber insurance company

  D. Inform law enforcement

  Correct Answer: B

  The incident handler should clone any impacted hard drives to preserve evidence for possible litigation1

• Question 374:

  A user reports a computer is running slow. Which of the following tools will help a technician identify the issue?

  A. Disk Cleanup

  B. Group Policy Editor

  C. Disk Management

  D. Resource Monitor

  Correct Answer: D

• Question 375:

  A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure?

  A. WPA2 with TKIP

  B. WPA2 with AES

  C. WPA3withAES-256

  D. WPA3 with AES-128

  Correct Answer: B

  This is because WPA2 with AES is the most secure wireless network configuration that is available on a ten-year-old SOHO wireless router.

• Question 376:

  A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?

  A. Install alternate open-source software in place of the applications with issues

  B. Run both CPU and memory tests to ensure that all hardware functionality is normal

  C. Check for any installed patches and roll them back one at a time until the issue is resolved

  D. Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

  Correct Answer: C

  The first step in troubleshooting is to check for any installed patches and roll them back one at a time until the issue is resolved. This can help to identify any patches that may be causing the issue and allow them to be removed.

• Question 377:

  A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

  A. Avoid distractions

  B. Deal appropriately with customer's confidential material

  C. Adhere to user privacy policy

  D. Set and meet timelines

  Correct Answer: A

  The technician's action of setting the phone to silent while troubleshooting the customer's PC is an example of avoiding distractions. By setting the phone to silent, the technician is ensuring that they are able to focus on the task at hand without any distractions that could potentially disrupt their workflow. This is an important practice when handling customer's confidential material, as it ensures that the technician is able to focus on the task and not be distracted by any external sources. Furthermore, it also adheres to user privacy policies, as the technician is not exposing any confidential information to any external sources.

• Question 378:

  A user is experiencing frequent malware symptoms on a Windows workstation. The user has tried several times to roll back the state but the malware persists. Which of the following would MOST likely resolve the issue?

  A. Quarantining system files

  B. Reimaging the workstation

  C. Encrypting the hard drive

  D. Disabling TLS 1.0 support

  Correct Answer: C

  Encrypting the hard drive would most likely resolve the issue

• Question 379:

  A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?

  A. Run sfc / scannow on the drive as the administrator.

  B. Run clearnmgr on the drive as the administrator

  C. Run chkdsk on the drive as the administrator.

  D. Run dfrgui on the drive as the administrator.

  Correct Answer: C

  The technician should verify bad sectors on the user's computer by running chkdsk on the drive as the administrator. Chkdsk (check disk) is a command-line utility that detects and repairs disk errors, including bad sectors. It runs a scan of the disk and displays any errors that are found

• Question 380:

  A user is being directed by the help desk to look up a Windows PC's network name so the help desk can use a remote administration tool to assist the user. Which of the following commands would allow the user to give the technician the correct information? (Select TWO).

  A. ipconfig /all

  B. hostname

  C. netstat /?

  D. nslookup localhost

  E. arp --a

  F. ping :: 1

  Correct Answer: AB

  The user can use the following commands to give the technician the correct information: ipconfig /all and hostname 1. The ipconfig /all command displays the IP address, subnet mask, and default gateway for all adapters on the computer 1 . The hostname command displays the name of the computer 1.