CompTIA CompTIA Certifications 220-1102 Questions & Answers

• Question 441:

  A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 46B of RAM?

  A. The UEFI settings need to be changed.

  B. The RAM has compatibility issues with Windows 10.

  C. Some of the RAM is defective.

  D. The newly installed OS is x86.

  Correct Answer: D

  The newly installed OS is x86. The x86 version of Windows 10 can only use up to 4GB of RAM. The x64 version of Windows 10 can use up to 2TB of RAM

• Question 442:

  An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which of the following should the technician do NEXT?

  A. Verify all third-party applications are disabled

  B. Determine if the device has adequate storage available.

  C. Check if the battery is sufficiently charged

  D. Confirm a strong internet connection is available using Wi-Fi or cellular data

  Correct Answer: C

  Since there are no error messages on the device, the technician should check if the battery is sufficiently charged1 If the battery is low, the device may not have enough power to complete the update2

  In this scenario, the technician has already determined that there are no error messages on the device. The next best step would be to check if the battery is sufficiently charged. If the battery is low, it could be preventing the device from completing the update process. Verifying that third-party applications are disabled, determining if the device has adequate storage available, and confirming a strong internet connection are all important steps in troubleshooting issues with mobile devices. However, since the problem in this scenario is related to a failed OS update, it is important to first check the battery level before proceeding with further troubleshooting steps.

• Question 443:

  A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?

  A. Privacy

  B. Indexing Options

  C. System

  D. Device Manager

  Correct Answer: B

  To exclude an application folder from being cataloged by a Windows 10 search, the technician should use the Indexing Options utility

• Question 444:

  A technician is investigating an employee's smartphone that has the following symptoms

  1.

  The device is hot even when it is not in use.

  2.

  applications crash, especially when others are launched

  3.

  Certain applications, such as GPS, are in portrait mode when they should be in landscape mode

  Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Select TWO).

  A. Turn on autorotation

  B. Activate airplane mode.

  C. Close unnecessary applications

  D. Perform a factory reset

  E. Update the device's operating system

  F. Reinstall the applications that have crashed.

  Correct Answer: AC

  The technician can close unnecessary applications and turn on autorotation to resolve these issues with minimal impact. Autorotation can help the device to switch between portrait and landscape modes automatically. Closing unnecessary applications can help to free up the device's memory and reduce the device's temperature1 Reference:

  CompTIA A+ Certification Exam: Core 2 (220-1102) Exam Objectives Version 4.0. Retrieved from https://partners.comptia.org/docs/default-source/resources/comptia-a-220-1102-exam-objectives-(3-0)

• Question 445:

  Which of the following Wi-Fi protocols is the MOST secure?

  A. WPA3

  B. WPA-AES

  C. WEP

  D. WPA-TKIP

  Correct Answer: A

  https://partners.comptia.org/docs/default-source/resources/comptia-a-220- 1102-exam-objectives-(3-0)

• Question 446:

  Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).

  A. Biometric lock

  B. Badge reader

  C. USB token

  D. Video surveillance

  E. Locking rack

  F. Access control vestibule

  Correct Answer: AB

  A biometric lock requires an authorized user to provide a unique biometric identifier, such as a fingerprint, in order to gain access to the server room. A badge reader requires an authorized user to swipe an access card in order to gain access. Both of these methods ensure that only authorized personnel are able to access the server room. Additionally, video surveillance and access control vestibules can be used to further secure the server room. Finally, a locking rack can be used to physically secure the servers, so that they cannot be accessed without the appropriate key.

• Question 447:

  A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see. Which of the following should a network administrator do to BEST prevent data theft within the call center?

  A. Encrypt the workstation hard drives.

  B. Lock the workstations after five minutes of inactivity.

  C. Install privacy screens.

  D. Log off the users when their workstations are not in use.

  Correct Answer: B

  The BEST solution for preventing data theft within the call center in this scenario would be to lock the workstations after a period of inactivity. This would prevent unauthorized individuals from accessing patient data if call center agents were to step away from their workstations without logging out.

• Question 448:

  A technician has been tasked with using the fastest and most secure method of logging in to laptops. Which of the following log-in options meets these requirements?

  A. PIN

  B. Username and password

  C. SSO

  D. Fingerprint

  Correct Answer: A

  This is because a PIN is a fast and secure method of logging in to laptops, and it is more secure than a password because it is not susceptible to keyloggers.

• Question 449:

  An executive has contacted you through the help-desk chat support about an issue with a mobile device. Assist the executive to help resolve the issue.

  

  

  Which of the following should be done NEXT?

  A. Educate the user on the solution that was performed.

  B. Tell the user to take time to fix it themselves next time.

  C. Close the ticket out.

  D. Send an email to Telecom to inform them of the Issue and prevent reoccurrence.

  Correct Answer: A

  educating the user on the solution that was performed is a good next step after resolving an issue. This can help prevent similar issues from happening again and empower users to solve problems on their own.

• Question 450:

  An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with the user?

  A. RDP

  B. VNC

  C. SSH

  D. VPN

  Correct Answer: B

  VNC will allow a technician to see the issue along with the user when an organization is centralizing support functions and requires the ability to support a remote user's desktop1