CompTIA CompTIA Certifications 220-1102 Questions & Answers

• Question 531:

  A technician has identified malicious traffic originating from a user's computer. Which of the following is the best way to identify the source of the attack?

  A. Investigate the firewall logs.

  B. Isolate the machine from the network.

  C. Inspect the Windows Event Viewer.

  D. Take a physical inventory of the device.

  Correct Answer: B

  Isolating the machine from the network is the best way to identify the source of the attack, because it prevents the malicious traffic from spreading to other devices or reaching the attacker. Isolating the machine can also help preserve the evidence of the attack, such as the malware files, the network connections, the registry entries, or the system logs. By isolating the machine, a technician can safely analyze the machine and determine the source of the attack, such as a phishing email, a compromised website, a removable media, or a network vulnerability.

• Question 532:

  A technician was assigned a help desk ticket and resolved the issue. Which of the following should the technician update to assist other technicians in resolving similar issues?

  A. End user training

  B. Progress notes

  C. Knowledge base

  D. Acceptable use policy document

  Correct Answer: C

  A knowledge base is a centralized repository of information that can be used by technicians to find solutions to common problems, best practices, troubleshooting guides, and other useful resources12. Updating the knowledge base with the details of the issue and the resolution can help other technicians who encounter similar issues in the future. It can also reduce the number of tickets and improve customer satisfaction3. References1: The Official CompTIA A+ Core 2 Student Guide (Exam 220- 1102), page 10- 11 2: CompTIA A+ Certification ore 2 Objectives, page 13 3: CompTIA A+ Core 2 (220-1102) Certification Study Guide, page 10-12

• Question 533:

  A Windows computer is experiencing slow performance when the user tries to open programs and files. The user recently installed a new software program from an external website.

  Various websites are being redirected to an unauthorized site, and Task Manager shows the CPU usage is consistently at 100%. Which of the following should the technician do first?

  A. Uninstall the new program.

  B. Check the HOSTS file.

  C. Restore from a previous backup.

  D. Clear the web browser cache.

  Correct Answer: A

  The symptoms that the user's Windows computer is experiencing suggest that the new software program that the user installed from an external website may be malicious or incompatible with the system. The program may be consuming a lot of CPU resources, slowing down the performance of other programs and files. The program may also be altering the browser settings or the HOSTS file, causing the web redirection to an unauthorized site. The first step that the technician should do is to uninstall the new program from the Control Panel or the Settings app, and then restart the computer. This may resolve the issue and restore the normal functionality of the computer. If the problem persists, the technician may need to perform additional steps, such as scanning for malware, checking the HOSTS file, clearing the web browser cache, or restoring from a previous backup

• Question 534:

  Which of the following is also known as something you know, something you have, and something you are?

  A. ACL

  B. MFA

  C. SMS

  D. NFC

  Correct Answer: B

  MFA stands for Multi-Factor Authentication, which is a method of verifying a user's identity using two or more different factors of authentication. The three factors of authentication are something you know, something you have, and something you are. These factors correspond to different types of information or evidence that only the legitimate user should possess or provide. For example: Something you know: a password, a PIN, a security question, etc. Something you have: a smart card, a token, a mobile device, etc. Something you are: a fingerprint, a face, an iris, etc. MFA provides a higher level of security than single-factor authentication, which only uses one factor, such as a password. MFA reduces the risk of unauthorized access, identity theft, and data breaches, as an attacker would need to compromise more than one factor to impersonate a user. MFA is commonly used for online banking, email accounts, cloud services, and other sensitive applications

• Question 535:

  A customer installed a new web browser from an unsolicited USB drive that the customer received in the mail. The browser is not working as expected, and internet searches are redirected to another site. Which of the following should the user do next after uninstalling the browser?

  A. Delete the browser cookies and history.

  B. Reset all browser settings.

  C. Change the browser default search engine.

  D. Install a trusted browser.

  Correct Answer: D

  The customer's web browser is likely infected by a browser hijacker, which is a type of malware that changes the browser's settings and redirects the user to malicious websites. A browser hijacker can also steal the user's personal data, display unwanted ads, and install more malware on the device. To remove a browser hijacker, the user should first uninstall the browser from the Control Panel, then scan the device with an antivirus or anti-malware program, and finally install a trusted browser from a legitimate source. Deleting the browser cookies and history, resetting the browser settings, or changing the browser default search engine may not be enough to get rid of the browser hijacker, as it may have embedded itself into the system or other browser components.

• Question 536:

  When visiting a particular website, a user receives a message stating, "Your connection is not private." Which of the following describes this issue?

  A. Certificate warning

  B. Malware

  C. JavaScript error

  D. Missing OS update

  Correct Answer: A

  A certificate warning is a message that appears when a web browser cannot verify the identity or security of a website. It usually means that there is a problem with the website's SSL certificate, such as expiration, invalidity, or mismatch. A certificate warning can indicate that the website is unsafe or compromised, and that the user's connection is not private123. References: 1 How to Fix "Your Connection Is Not Private" Errors - How-To Geek(https:// www.howtogeek.com/874436/how-to-fix-your-connection-is-not-private- errors/)2 How to fix a "Your connection is not private" error - Norton(https:// us.norton.com/blog/how-to/your-connection-is-not-private)3 "Your Connection Is Not Private" Error: 8 Ways to Fix It - HubSpot Blog(https://blog.hubspot.com/website/ how-to-fix-your-connection-is-not-private).

• Question 537:

  Which of the following is the best way to limit the loss of confidential data if an employee's company smartphone is lost or stolen?

  A. Installing a VPN

  B. Implementing location tracking

  C. Configuring remote wipe

  D. Enabling backups

  Correct Answer: D

• Question 538:

  Which of the following commands can a technician use to get the MAC address of a Linux distribution?

  A. net use

  B. ifconfig

  C. netstat

  D. ping

  Correct Answer: B

  The ifconfig command is a tool for configuring network interfaces that any Linux system administrator should know. It is used to bring interfaces up or down, assign and remove addresses and routes, manage ARP cache, and much more1. One of the information that ifconfig can display is the MAC address of each network interface, which is a unique identifier of the physical layer of the network device. The MAC address is usually shown as a hexadecimal string separated by colons, such as 00:0c:29:3f:5c:1f. To get the MAC address of a Linux distribution, a technician can use the ifconfig command without any arguments, which will show the details of all the active network interfaces, or specify the name of a particular interface, such as eth0 or wlan0, to show only the details of that interface. References1: Linux Commands - CompTIA A+ 220-1102 - 1.11 - Professor Messer IT Certification Training Courses1

• Question 539:

  A large organization is researching proprietary software with vendor support for a multiuser environment. Which of the following EULA types should be selected?

  A. Corporate

  B. Perpetual

  C. Open-source

  D. Personal

  Correct Answer: A

  A corporate EULA is a type of end-user license agreement that is designed for a large organization that needs to use proprietary software with vendor support for a multiuser environment. A corporate EULA typically grants the organization a volume license that allows it to install and use the software on multiple devices or servers, and to distribute the software to its employees or affiliates. A corporate EULA also usually provides the organization with technical support, maintenance, updates, and warranty from the software vendor, as well as some customization options and discounts. A corporate EULA may also include terms and conditions that specify the rights and obligations of both parties, such as confidentiality, liability, indemnification, termination, and dispute resolution12. A corporate EULA is a better option than the other choices because: A perpetual EULA (B) is a type of end-user license agreement that grants the user a permanent and irrevocable license to use the software, without any time limit or expiration date. However, a perpetual EULA does not necessarily include vendor support, updates, or warranty, and it may not allow the user to install the software on multiple devices or servers, or to distribute the software to other users. A perpetual EULA may also be more expensive than a corporate EULA, as it requires a one-time payment upfront, rather than a recurring subscription fee34. An open-source EULA ?is a type of end-user license agreement that grants the user a license to use, modify, and redistribute the software, which is publicly available and free of charge. However, an open-source EULA does not provide any vendor support, maintenance, updates, or warranty, and it may impose some restrictions or obligations on the user, such as disclosing the source code, attributing the original author, or using a compatible license for derivative works. An open-source EULA may not be suitable for a large organization that needs proprietary software with vendor support for a multiuser environment56. A personal EULA (D) is a type of end-user license agreement that grants the user a license to use the software for personal, non-commercial purposes only. A personal EULA may limit the number of devices or servers that the user can install the software on, and prohibit the user from distributing, copying, or reselling the software to other users. A personal EULA may also provide limited or no vendor support, maintenance, updates, or warranty, and it may have a fixed or renewable term. A personal EULA may not meet the needs of a large organization that needs proprietary software with vendor support for a multiuser environment7 . References:

  1: What is a Corporate License Agreement? - Definition from Techopedia1 2: Corporate License Agreement - Template - Word and PDF2 3: What is a Perpetual License? - Definition from Techopedia3 4:

  Perpetual vs. Subscription Software Licensing: Which Is Best for You?4 5: What is an Open Source License? - Definition from Techopedia5 6: Open Source Licenses: Which One Should You Use?6 7: What is a Personal License Agreement?

  - Definition from Techopedia7 : Personal License Agreement - Template - Word and PDF

• Question 540:

  A technician is moving a Windows workstation from the accounting department to the sales department and needs to update the IP and gateway settings. Which of the following Control Panel utilities should the technician use?

  A. Programs and Features

  B. Network and Sharing Center

  C. User Accounts

  D. Device Manager

  Correct Answer: B

  The Network and Sharing Center is a Control Panel utility that allows users to view and modify network settings, such as IP address, subnet mask, default gateway, DNS servers, and network profiles. To change the IP and gateway settings of

  a Windows workstation, the technician can follow these steps:

  Open the Network and Sharing Center by clicking on the network icon in the system tray or by searching for it in the Start menu. Click on Change adapter settings on the left sidebar. Right-click on the network adapter that is connected to the

  network and select Properties. Double-click on Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6) depending on the network protocol used. Select Use the following IP address and enter the desired IP address,

  subnet mask, and default gateway for the workstation. Alternatively, select Obtain an IP address automatically if the network uses DHCP to assign IP addresses dynamically. Click OK to save the changes and close the dialog boxes.

  References:

  The Official CompTIA A+ Core 2 Study Guide (220-1102), page 2171 How to change the IP address in Windows 10 and Windows 11 (4 ways), section