CompTIA CompTIA Certifications 220-1102 Questions & Answers

• Question 81:

  A company is looking for a solution that provides a backup for all data on the system while providing the lowest impact to the network. Which of the following backup types will the company MOST likely select?

  A. Off-site

  B. Synthetic

  C. Full

  D. Differential

  Correct Answer: C

  Business needs a full back up of all data to have the least amount of impact other than use of time to do full backups and ensure all data is backed up consistently.

• Question 82:

  A technician needs to establish a remote access session with a user who has a Windows workstation. The session must allow for simultaneous viewing of the workstation by both the user and technician. Which of the following remote access technologies should be used?

  A. RDP

  B. VPN

  C. SSH

  D. MSRA

  Correct Answer: D

  "Remote desktop is for unattended access. Remote assistance is for remote collaboration. Enterprise administrators can remotely access and troubleshoot IT devices with remote desktop software. Remote assistance comes in handy while educating or assisting an end user."

  https://www.manageengine.com/remote-desktop-management/remote-assistance-vs-remote-desktop.html#:~:text=Remote%20desktop%20is%20for%20unattended,or%20assisting%20an%20end%20user.

• Question 83:

  A user's iPhone was permanently locked alter several failed login attempts. Which of the following will restore access to the device?

  A. Fingerprint and pattern

  B. Facial recognition and PIN code

  C. Primary account and password

  D. Secondary account and recovery code

  Correct Answer: C

• Question 84:

  Which of the following macOS utilities uses AES-128 to encrypt the startup disk?

  A. fdisk

  B. Diskpart

  C. Disk Utility

  D. FileVault

  Correct Answer: D

• Question 85:

  A remote user is having issues accessing an online share. Which of the following tools would MOST likely be used to troubleshoot the issue?

  A. Screen-sharing software

  B. Secure shell

  C. Virtual private network

  D. File transfer software

  Correct Answer: A

  To troubleshoot the issue of a remote user having trouble accessing an online share, screen-sharing software would be the most likely tool to use. Ex: Team viewer, microsoft teams and discord.

• Question 86:

  A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

  A. Inform the customer that the issue is not within the scope of this department.

  B. Apologize to the customer and escalate the issue to a manager.

  C. Ask the customer to explain the issue and then try to fix it independently.

  D. Respond that the issue is something the customer should be able to fix.

  Correct Answer: B

• Question 87:

  A user reported that a laptop's screen turns off very quickly after sitting for a few moments and is also very dim when not plugged in to an outlet. Everything else seems to be functioning normally. Which of the following Windows settings should be configured?

  A. Power Plans

  B. Hibernate

  C. Sleep/Suspend

  D. Screensaver

  Correct Answer: A

• Question 88:

  Which of the following features allows a technician to configure policies in a Windows 10 Professional desktop?

  A. gpedit

  B. gpmc

  C. gpresult

  D. gpupdate

  Correct Answer: A

  gpedit = Opens Local Group Policy Editor, this will require you to have a Windows version Pro, or higher.

  gpmc = Opens Group Policy Management, this requires you to be logged in with a domain user account.

  gpresult = Allows you to see what policies are given to a user.

  gpupdate = Puts group policy edits into affect.

  Consult your local CLI, or group dialog boxes for more information on group management tools.

• Question 89:

  A technician is trying to encrypt a single folder on a PC. Which of the following should the technician use to accomplish this task?

  A. FAT32

  B. exFAT

  C. BitLocker

  D. EFS

  Correct Answer: D

  According to the Internet and some personal experience, you can only bitlock drive volumes and partitions, not individual files. EFS you can encrypt individual files and create keys and passwords for. https://www.youtube.com/watch?v=zyemUkjRn5M

• Question 90:

  A small-office customer needs three PCs to be configured in a network with no server. Which of the following network types is the customer's BEST choice for this environment?

  A. Workgroup network

  B. Public network

  C. Wide area network

  D. Domain network

  Correct Answer: A

  A workgroup network system is good for small office and small group needs. https://www.youtube.com/shorts/BlUZFa79fk0