A technician, Joe, is running a diagnostic program on a laptop when it shuts down after running for 10 minutes. Which of the following should he do before disassembling the laptop?
A. Use compressed air to blow the dust out of all the fans
B. Hard reset the computer and attempt to boot it into the operating system
C. Run CHKDSK on the laptop's hard drive
D. Remove the battery and re-run the diagnostic program
Joe, a technician, recently built a new gaming PC for Ann, a customer, with two hard drives configured in RAID 0. Ann calls and states she was playing a game online and the computer shut off. Now the computer will not boot. Which of the following is a cost effective way to correct the issue?
A. Remove both drives from the RAID array
B. Reformat both drives and reload windows
C. Replace both of the drives and load windows
D. Replace one of the drives and rebuild the array
A user has recently purchased and installed a new top of the line video card for playing games on Windows 7. However, during game play the images are blurred and artifacts appear. Once the user returns to the Windows desktop, everything returns to normal. Which of the following could be the problem? (Select TWO).
A. The video card requires an adapter to output to the monitor
B. User Access Control is preventing the game from functioning
C. The video card requires a driver update
D. The game is not compatible with Windows 7
E. The graphics card is faulty and should be replaced
F. The IRQ channel must be appropriately set for the video card
A small library has an integrated switch and router that is not wireless. All of the public PCs in the library are connected to the device. Which of the following is the FIRST thing the library should do to deter curious patrons from interfering with the device?
A. Configure DNS to resolve externally rather than internally
B. Enable MAC filtering to permit public PCs
C. Change the default user name and password
D. Set up the DHCP server to use a different gateway option
Which of the following is the MINIMUM group permissions needed to access the share \\myserver\c$?
A. Administrator
B. Remote User
C. Domain User
D. Power User
Which of the following is the correct term for the local platform on which client virtual machines run?
A. Administrative shares
B. Guest OS
C. Cloud
D. Hypervisor
A technician just finished replacing the system board of a user's laptop. Now, every time the unit attempts to boot into Windows 7, the laptop goes through an automatic restart midway through the OS boot screen process. Which of the following MOST likely needs to be fixed?
A. The optical drive needs to be moved lower in the boot process, below the hard disk.
B. The BIOS version on the motherboard is stock, and needs to be updated to the latest release.
C. The technician forgot to enable the SATA controller in the BIOS.
D. The hard drive operation setting in BIOS needs to be changed from AHCI to IDE.
The mouse arrow on Joe's laptop screen is unexpectedly moving around while he types on the built-in keyboard. Which of the following would be the lowest cost solution to the problem?
A. Use of an external keyboard.
B. Use of an external mouse.
C. Use of Fn key to lock the keypad.
D. Use of Fn key to disable the touchpad.
Which of the following activities would BEST be described as social engineering?
A. Downloading Spyware
B. Bribery
C. Writing down passwords D. Brute force
Which of the following methods of securing mobile devices will prevent data loss due to corruption?
A. Enforce pass code locks
B. Install location monitoring application
C. Perform remote wipe after failed login
D. Perform remote application back-up
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