A company has purchased new computers. The old computers will be donated to a local charity. Before the computers are picked up, the president of the company wants to make sure that the computers do not have confidential company information on them. Which of the following is the BEST method to accomplish this?
A. Run CHKDSK
B. Format the hard drive
C. Use a degaussing tool
D. Defragment the hard drive
A technician is tasked with resolving a display issue with a laptop. The technician has determined that the laptop's display needs to be replaced. Which of the following is the NEXT step the technician should perform?
A. Identify the problem that caused the display to fail.
B. Establish a theory of the probable cause.
C. Verify full system functionality and implement preventive measures.
D. Establish an action plan to resolve the problem.
Which of the following can a technician implement to ensure that only company owned mobile devices can connect to the wireless network?
A. Deploy a script to auto-configure employees' mobile devices wireless settings.
B. Configure MAC address filtering on the access points.
C. Implement a wireless policy and train all users.
D. Enable WPA2-Personal with a strong password.
Ann, the network administrator, is notified that the server is responding very slowly. Upon entering the server room, she notices one of the drives in a RAID1 array has failed. Which of the following would BEST restore full functionality of the server while preserving redundancy?
A. Use Disk Management to remove the RAID array and use the drive standalone.
B. Use the RAID configuration tool to remove the RAID array and use the drive standalone.
C. Remove the failed drive in device manager and continue operating.
D. Replace the drive with a new drive and repair the RAID.
Which of the following security methods requires that a user enter a passcode that is changed at regular intervals?
A. WPA encryption
B. Biometrics
C. PSK
D. RSA token
A loud clicking noise in a RAID array indicates which of the following is MOST likely failing?
A. Hard drive
B. Power supply
C. Audio adapter
D. RAID controller
A user needs to find the MAC address for a Windows computer. Which of the following is the correct command?
A. ipconfig
B. ifconfig
C. ipconfig /all
D. ifconfig -a
An administrative assistant receives a phone call from the IT department asking for personal information to update their records. One of the questions asked is the
password to the company's administrative portal.
Which of the following is occurring?
A. Shoulder surfing
B. Configuration management
C. Helpdesk troubleshooting methodology
D. Social engineering
Joe, a client, wants to allow only specific portable devices to connect to his wireless network. Which of the following methods would BEST accomplish this?
A. Disabling SSID broadcast
B. MAC filtering
C. Lower radio power levels
D. Directional antennas
A technician has one computer and needs to create a multiboot to test all Windows environments. Which of the following shows the BEST order for installing the operating systems?
A. Windows XP Professional, Windows Vista Business, Windows 7 Professional
B. Windows Vista Business, Windows 7 Professional, Windows XP Professional
C. Windows 7 Professional, Windows Vista Business, Windows XP Professional
D. Windows 7 Professional, Windows XP Professional, Windows Vista Business
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