A technician creates a GPO, tests it in a test environment, and deploys it company-wide. After deployment, the accounting department does not seem to be receiving the GPO. The technician suspects another GPO that was specifically deployed to the accounting department is overriding the newly deployed GPO. Which of the following command line tools should the technician use to verify this suspicion in this situation?
A. nbtstat
B. gpresult
C. nslookup
D. gpupdate
E. tasklist
Which of the following provide the MOST security for PCs and mobile devices? (Choose two.)
A. Access control lists
B. Multifactor authentication
C. Organizational unit
D. Trusted software sources
E. Pre-shared key
A folder is displayed in green in the tree of the local hard drive. Which of the following would describe what type of folder this is?
A. Compressed
B. PII
C. EFS
D. Hidden
A technician starts hard drive transfers in a SOHO that will take up to 16 hours to complete. Immediately after starting the transfers, the technician gets warning of a hurricane that will occur overnight. Which of the following is the BEST action to complete before leaving the office?
A. Turn off the monitors and printers so they do not overheat
B. Unplug the computers, but keep the hard drive transfer running
C. Call the power company to turn off any power coming to the office
D. Ensure the surge suppressors and devices are unplugged from the power sockets
The general manager installed a popular archive utility. Antivirus software flagged the software because it was also exhibiting malicious behavior. This is an example of which of the following?
A. Rootkit
B. Trojan
C. Spyware
D. Worm
A user is having difficulty with a recently installed application in Windows 7 and needs to make changes to a configuration file. A technician instructs the user to navigate to the application data to make the changes, but the user is unable to locate it. Which of the following should the technician instruct the user to do to find the appropriate folder? (Choose two.)
A. Type %Windir% in the Windows Explorer bar
B. Toggle the hidden system files option
C. Make the user a local admin on the PC
D. Type %Appdata% in the Windows Explorer bar
E. Reinstall the application using the recommended settings
F. Change the password and disable the local guest account
A client reports a laptop does not power on after a lightning storm. The technician diagnoses the problem as being a faulty motherboard. after replacing the motherboard and booting the laptop, the screen remains black, although the laptop displays an image on an external monitor. Which of the following would be the technician's NEXT step?
A. Communicate the findings to the client and offer replacement options.
B. Explain how to use the laptop with an external monitor and offer to set it up.
C. Contact the sales department and provide a quote for a new motherboard.
D. Document the repair process and provide a detailed report to the client.
A user's computer has detected a S.M.A.R.T error. Which of the following should the user run to diagnose the issue?
A. Scheduled disk maintenance
B. System Restore utility
C. Disk maintenance utilities
D. Driver/firmware updates
A user is experiencing unexpectedly long boot times and abnormally slow performance on a Windows computer. The technician opens the Task Manager and notices there is extremely high disk utilization with low network utilization, even after a reboot. Which of the following tools should a technician use to diagnose the issue?
A. Regsvr32
B. Computer Management
C. Dr.Watson
D. MSConfig
A technician is performing an OS upgrade and is provided with an ISO installation file. The customer's computer is running Windows 8. The computer does not have an internal optical drive. Which of the following boot methods would be the BEST to perform the upgrade with the latest amount of effort?
A. USB
B. SSD
C. PXE
D. CDR
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