A Windows user reports that at system startup and when certain programs are launched a computer displays a message that says several .dll files are missing. Which of the following should a technician do to attempt to restore the missing system files?
A. Run the SFC utility.
B. Use msconfig.
C. Use Computer Management.
D. Runregsrv32.
Which of the following user groups had default administrative permissions in previous versions of Windows, but now has no default user rights m Windows 7 and above?
A. Power Users
B. Performance Monitor Users
C. Administrators
D. Guests
E. Users
A technician is dispatched to work on a computer that belonged to a recently terminated employee. The technician determines the system is hosting illegal software. Which of the following actions best describes the NEXT step the technician should take?
A. Secure the computer to establish chain of custody.
B. Back up the computer data to an IT share.
C. Immediately notify the local authorities or corporate security.
D. Reimage the computer for future use.
A Linux system powers on but fails to complete the boot process. Which of the following should be checked FIRST to correct the issue?
A. sudo
B. lilo/grub
C. ifconfig
D. ntldr
A user needs assistance setting up auto-sync on a Windows 8 phone. Which of the following tools is MOST appropriate for this scenario?
A. Google Sync
B. OneNote
C. Dropbox
D. Amazon Cloud Sync
A company executive reports receiving numerous bounce-back messages to an inbox. When a technician investigates, it appears the executive did not send any of the messages that triggered the bounce-back replies. Which of the following is MOST likely to have occurred'
A. Social engineering
B. Man-in-the-mid die attack
C. Spear pNshing
D. Email hijacking
E. Logic bomb
When setting up new Windows PCs m a mixed network environment with Mac OS X, which of the following file system types would enable users to read and write data to USB flash drives from either OS without modifications?
A. CDFS
B. ext4
C. exFAT
D. ext3
A customer calls and reports that upon launching the Windows built-in calculator application a UAC dialog appears requiring the customer to enter the password for administrative access. Which of the following is MOST likely to be causing this?
A. The system has a Trojan infection.
B. The parental controls have been enabled.
C. Ransomware is present on the system.
D. Only administrators can run the calculator application.
A user reports an issue with an Internet browser. The browser will not allow certain web pages to be viewed and instead forwards the user to a site requesting personal information. Which of the following tools would BEST prevent this from happening to other employees?
A. Windows Firewall
B. Trusted root certificate
C. Antivirus software
D. Proxy server
E. Anti-malware software
A technician is upgrading the OS of a home PC to Windows 7. The user wants to keep all the files and applications and does not want to do a clean install. The current version installed on the PC is Windows Vista 32-bit. Which of the following Windows versions is applicable?
A. Windows 7 Ultimate x64
B. Windows 7 Professional x64
C. Windows 7 Professional x86
D. Windows 7 Enterprise x86
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