A customer calls the help desk to report an intermittent dim display on a recently purchased laptop that is used while traveling. The display appears to function properly white the customer is at home, but the display appears dim while traveling. Which of the following is the MOST likely cause of the dim display'?
A. The power cord has a short and does not provide power properly.
B. The ambient light in the customer's home causes the display to appear brighter.
C. The display is defective and cannot maintain a consistent power level.
D. The laptop is set to dim the display while on internal power.
A technician installs new software on a customer's Windows 8 1 computer and is getting a missing DLL error. The technician verifies that the DLL file is located m the proper directory. Which of the following tools could be used to resolve this issue1?
A. grub
B. rogsvr32
C. defrag
D. tracert
A technician is attempting to remove all data from a hard drive and make the data unrecoverable. Which of the following is MOST likely to accomplish this?
A. Format C: /q /x
B. BrtLocker
C. Parted
D. Disk repartition
E. Low-level format
A technician needs to disable System Restore prior to a virus cleaning. Which of the following system settings has the System Restore options?
A. MSINF032
B. Device Manager
C. Control Panel
D. Microsoft Management Console
A network technician is setting up a secure WAP for a small office. The owner insists on using the best security available. Which of the following techniques would BEST protect this WiFi setup?
A. WPA2 TKIP
B. WEP
C. WPA2 AES
D. WPS
The IT department is implementing three-factor authentication for traveling users who connect to the network via VPN. Which of the following BEST addresses this request?
A. PIN, username and password
B. PIN, token fob, and fingerprint scan
C. PIN, fingerprint scan and username
D. Key fob, smart card and password
A technician has installed a server in a SOHO that is m a public area. The office manager wants to ensure only authorized users can access the console. The technician explains that since it is in a public area, administrators need to be sure to log off when finished. The office manager expresses concerns that users will forget. Which of the following can be set to assure the server session is always locked when not in use1?
A. Set a strong password policy
B. Set a required BIOS boot-up password
C. Set a Screensaver required password
D. Set up biometrics authentication
A technician is troubleshooting a problem in which a user gets an error when trying to access the company web page using SSL. When checking with other users, the technician discovers all of them display the same warning message. Which of the following is the MOST likely cause of this problem?
A. The website is below connection capacity
B. Browser content filtering is required
C. The website has not been added to Trusted Sites
D. The website's security certificate has expired
A user contacts the help desk regarding a suspected malware infection. Which of the following actions should the help desk technician perform FIRST?
A. Run System Restore
B. Restart the computer
C. Repair the antivirus program
D. Isolate the system
Joe an employee installs his own version of software on a company-issued laptop and uses the software for corporate work. A technician is alerted to the change and uninstalls the application. Which of the following explains the reason why the technician uninstalled the software?
A. A commercial license is in use
B. An open source license is in use
C. An enterprise license is m use
D. A personal license is in use
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