Which of the following steps should a technician take to ensure an outside entity cannot introduce malware to the firmware on the router'?
A. Change WPA2 encryption to TKIP and enable only 802. 1 lac on the router.
B. Change the password on the router's administrator account.
C. Reset the router's wireless passphrase and enable WPA2 encryption.
D. Change the router's wireless security passphrase monthly.
A security administrator is developing mobile device hardening standards to protect the confidentiality of data. As part of the baseline the administrator recommends implementing controls to mitigate risks associated with physical theft. Which of the following would BEST meet the administrator's requirements?
A. Two-factor authentication
B. BIOS passwords
C. Mobile tokenization
D. Full-disk encryption
A user has been receiving reply emails from many contacts but the content of the emails is not familiar and the user did not send the original messages. The user calls the help desk for assistance. Which of the following is the BEST way the technician can fix this problem?
A. Perform an antivirus scan
B. Perform a refresh/restore
C. Perform an IDS upgrade
D. Perform a reinstall of the email client
By default which of the following permissions will take precedence over any other assigned permission on a mapped network drive?
A. Deny
B. Modify
C. Share
D. Allow
Over the years a user has been accidentally creating copies of folders in a personal drive and as a result, there are now hundreds of "copy of copy" folders dotted throughout the drive. Which of the following Windows command line tools might a technician use to obtain a complete list of all the folders for use in a deletion script?
A. dir
B. 1s
C. rd
D. del
A user brings a personal laptop to the help desk and states that a clicking sound occurs when the laptop is turned on. After troubleshooting the issue, the technician concludes the hard drive needs to be replaced. The help desk does not replace any hardware on personal devices. Which of the following is the NEXT step the technician should follow'?
A. Dismiss the user's issue and move to the next user
B. Offer a different repair option to the user
C. Replace the hard drive and inform the user
D. Ask concise close-ended questions
A technician is servicing a workstation that needs a hard drive replacement. To protect the workstation, which of the following should the technician use?
A. ESD mat
B. Magnetized screwdriver
C. Multimeter
D. Air filter mask
E. Velcro straps
A user has installed a new application. After installing the application another application stops functioning and displays a missing DLL message. After determining which DLL has been deleted and finding it on the system, which of the following tools should be used to correct the error?
A. REGSRV32
B. DEFRAG
C. MSCONFIG
D. NTLDR
While working on a user's computer a technician notices no prompt appears when a process runs with administrative credentials. The technician wants to make sure the user is warned to ensure rogue processes do not run with elevated privileges. Which of the following Control Panel utilities would allow the technician to modify this setting?
A. Administrative Tools
B. File Explorer Options
C. Credential Manager
D. User Account Control
A network administrator has implemented a new group policy on a domain controller and wants a technician to verify the group policy is active on a desktop computer. Which of the following commands should the technician execute?
A. dcgpofix
B. dcdi.g
C. gpresult
D. gpmc.nunc
E. gpupdate
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