A network printer has quit printing from all connected customers. No error messages are displayed on the printer and the network connection is working. Which of the following is the FIRST troubleshooting step for the technician to try?
A. Check port on switch
B. Reboot the printer
C. Print configuration page
D. Clear print queue
The swap file is described as which of the following?
A. The hidden file created when in hibernation mode.
B. A system file containing the computer's virtual memory.
C. A file created when downloading a program from the web.
D. A hidden file created when moving files on a computer.
By definition, a rootkit does which of the following?
A. Appears to be useful software until it is installed and fully activated
B. Hides the existence of certain processes and programs to provide elevated privileges
C. Replicates by being copied or causing itself to be copied to another program
D. Travels from computer to computer using the native transport protocols available
A laptop user reports that they cannot see the SSID or connect to their company's wireless network. Which of the following should the technician try FIRST?
A. Check the wireless settings in the OS
B. Replace the internal wireless adapter
C. Check the wireless on/off switch
D. Check the signal strength
Which of the following is a best practice when securing passwords for a desktop? (Select TWO).
A. Store on a flash drive
B. Place in an encrypted file
C. Place in a zip file
D. Passwords should be memorized
E. Store on an FTP
A user reports that the power LED light flickers orange when the laptop is plugged in. Which of the following should the technician do FIRST?
A. Reseat the battery.
B. Place the laptop on the docking station.
C. Check the power options in Control Panel.
D. Restart the laptop.
A customer calls and states that they are getting a lot of pop-ups and the new antivirus they just downloaded is not helping. Which of the following is the MOST likely cause of the issue?
A. Rouge antivirus
B. Need anti-malware scan
C. Security Center Disabled
D. Windows not up to date
Anne, a user, states her computer is running very slow. On further investigation, a technician sees several disk errors in the event viewer. Which of the following commands would be used to resolve this issue?
A. DISKPART
B. CHKDSK
C. FORMAT
D. SFC
Which of the following characteristics MOST separates a tablet from a laptop?
A. Lack of field serviceable parts
B. Lack of any storage medium
C. Lack of internal wireless
D. Lack of a touchscreen
A user states that they see flickering on their external display. The technician asks if anything has changed since they noticed the problem. Next the technician replaces the external display with a new one which corrected the issue. According to the troubleshooting theory, which of the following would the technician do NEXT?
A. Record the resolution to the problem for future references.
B. Determine what needs to be replaced to resolve the issue.
C. Recreate the recent changes to the PC.
D. Identify what exactly the user is having a problem with.
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