A technician is diagnosing a computer receiving the following message upon boot: "RAID degraded." Which of the following is MOST likely the cause of such an issue?
A. Faulty RAM
B. Faulty RAID battery
C. Faulty power supply
D. Faulty hard drive
A customer would like a technician to establish a Windows network that affords the easiest path for creating persistently mapped network drives using a login script. Which of the following is the BEST option to meet this need?
A. HomeGroup
B. Simple File Sharing
C. Windows Domain
D. Workgroup
An application is unresponsive and causing system instability. Which of the following command line options would only close the application?
A. taskkill
B. shutdown
C. chkdsk
D. tasklist
A user states every time Windows boots up it runs very slow for the first few minutes. The user asks if a technician can shorten the boot time. Which of the following tools would be used to address the issue?
A. SFC
B. FIXMBR
C. MSCONFIG
D. FIXBOOT
An administrator wishes to prevent users from accessing unattended computers in other departments. Which of the following would BEST accomplish this?
A. Use a roaming profile using domain credentials.
B. Implement event monitoring of user logins on every PC.
C. Enforce a password-protected screensaver after five minutes of inactivity.
D. Use a common login and password for multiple users based upon department.
A user has a nonfunctional computer that has two hard drives. The user needs to retrieve information from one of the drives. Which of the following would be used?
A. Reformat bad hard drives
B. External enclosure
C. Reformat all hard drives
D. CHKDSK along with DEFRAG utility
Multiple users have reported that there are black dots on the conference room LCD when doing presentations. Which of the following is MOST likely the problem?
A. The video card displaying to the LCD is incompatible.
B. The LCD has dead pixels.
C. The LCD needs to be recalibrated.
D. The conference room PC is overheating.
A user reports their network connection has limited or no connectivity. Which of the following should a technician check FIRST?
A. The proper NIC drivers are installed
B. The APIPA address has the proper gateway
C. The Proxy settings in Internet Options
D. The Ethernet cable is connected properly
Which of the following is the default location for temp files in Windows 7?
A. C:\Windows\Temp
B. C:\Windows\System Files\Temp Files\
C. C:\System Files\Temp
D. C:\System\Temp Files\
Windows 7 has notified a user that it has blocked access to the following address in Internet Explorer: ftp:// ftp.microsoft.com:21. Which of the following Windows features should the technician check to ensure that there is not an explicit rule disallowing access to this location?
A. Windows Bitlocker
B. Windows BranchCache
C. Windows User Account Control
D. Windows Firewall
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