A small office has two routers, one wired and one wireless. Joe, a laptop user, experiences no issues while at his desk, but when he unplugs his laptop to go to a conference room, Joe is no longer able to access the Internet. Other users do not have this issue. A technician checks the laptop and sees an IP address of 169.254.13.142. Which of the following actions should the technician take FIRST so that Joe can access the Internet?
A. Disable the wired connection.
B. Reinstall DHCP on the server.
C. Refresh the network connection.
D. Power cycle the wireless router.
A user reports they have no display on their laptop. Which of the following would be checked FIRST in order to narrow down the issue?
A. Swap displays with an extra laptop.
B. Plug an external monitor into the laptop, press the appropriate function keys, and look for an output display.
C. If the power indicator lights are lit assume the motherboard is good and order a replacement display.
D. Remove the display bezel and ensure the display connector is in place.
A user is receiving random errors when accessing files commonly used throughout the day. Which of the following actions should the technician take FIRST?
A. Move the files to another location
B. Run FixMBR
C. Convert the file system to NTFS
D. Run CHKDSK
A company has decided to implement a recycling program across the organization. The financial department uses employee sensitive information on a regular basis for payroll. Which of the following would need to be implemented for the financial department?
A. Use a single garbage container for department paper waste
B. Paper shredding service
C. Disable printing for all users in the department
D. Pickup material more often
What type of technology is used when pairing devices such as headsets to a smartphone?
A. Bluetooth
B. Exchange
C. Locator application
D. Remote wipe
Which of the following features would be BEST used to recover a lost mobile device?
A. Remote backup application
B. Remote wipe
C. Locator application
D. RFID chip
Joe, a user, brings a PC in for repair, reporting that his Windows PC is no longer booting and returning an error that says the OS was not found. Which of the following should the technician do FIRST?
A. Enable hard drives over 4TB to be recognized by the BIOS
B. Change the boot order in BIOS to hard drive first
C. Remove all optical media from the drives
D. Change the default OS in the boot.ini file
A technician receives a call late in the evening that employees of a small business cannot access the company's remote access server. The technician cannot get a response from the server or the router at the site. Upon gaining access to the physical site, the technician discovers the router unplugged from the power source. Which of the following should be implemented to reduce the chance of this happening again?
A. Plug the router into an uninterruptable power supply.
B. Move the router to a physically secure location.
C. Install security cameras to monitor the router.
D. Outsource the remote access service to a third party.
A client is running Windows 7 Ultimate and has a requirement to run a program that only runs under Windows XP. Which of the following could the client utilize?
A. Windows XP Mode
B. Windows Hypervisor
C. Compatibility views
D. TPM
A technician works for a company that uses an application to track licensing information. The application runs in the background on the Windows 7 computers. A technician receives a call stating that the licensing tracking software is not running. Which of the following should the technician perform to ensure that the application is always running?
A. Keep Windows updated with the latest patches
B. Run the application in compatibility mode
C. Set the service to automatically start
D. Install application in Windows XP mode
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