A user reports that their computer restarts at 3:00 PM every day. Which of the following tools would BEST help a technician troubleshoot this issue?
A. Event Viewer
B. Task Scheduler
C. Performance Monitor
D. System Restore
A technician needs to securely delete all data from a hard drive containing highly sensitive information. Which of the following is the BEST way to delete the data?
A. Low-level format
B. Manually select and delete the data within the OS
C. Delete the partition and re-format
D. Standard format
Which of the following commands will allow a user to discover their IP address, subnet, and DNS?
A. IPCONFIG
B. NETSTAT -A
C. NSLOOKUP
D. IPCONFIG /ALL
After replacing a motherboard on a customer's laptop for a no POST issue, the technician realizes that there is no wireless connectivity on the laptop. Which of the following should the technician do FIRST?
A. Check to see if there is a wireless switch on the laptop and its current position.
B. Disassemble the laptop and check if Wi-Fi antennas connected properly to wireless card.
C. Reinstall Wi-Fi card drivers.
D. The new motherboard is defective and not recognizing wireless; it needs to be replaced.
A technician wants to test connectivity with a remote device in the other room that appears to be having intermittent connectivity issues.
Which of the following command line tools will allow them to check connectivity over an extended period of time without having to retype commands?
A. NSLOOKUP
B. PING
C. NETSTAT
D. TRACERT
A user's CRT monitor was damaged by a large magnet, resulting in a distorted image. Which of the following can a technician do to BEST safely fix the monitor?
A. Replace cathode ray tube
B. Power cycle the monitor
C. Run degaussing tools
D. Adjust monitor's brightness
Which of the following is the difference between a quick and a full format?
A. Quick format does not check for bad sectors while full format does.
B. Full format prompts for confirmation while quick format does not.
C. Full format erases all partitions on the disk at once while quick format only erases one partition at a time.
D. Quick format only erases the system partition and not the data partition.
A client states that there are too many programs automatically starting when Windows boots. Which of the following tools would BEST be used to disable some programs from automatically starting when the computer is booted?
A. Performance Monitor
B. Fixboot
C. MSCONFIG
D. FIXMBR
Ann, a customer, has a wired router that connects to the Internet without any issue, but does not provide any other network services. When users connect PCs to the router, they cannot access the Internet or any other network resources.
Which of the following should Ann do to connect the PCs to the Internet?
A. Change the gateway address on the wired router
B. Set the DNS to an external public source on the PCs
C. Remove the PCs from the MAC filter list in the wired router
D. Change the switch port duplex setting from half to full
Which Windows 7 command can stop a single process from the command-line?
A. Taskkill
B. Shutdown
C. Tasklist
D. DEL
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