A user calls a technician and states that their computer shutdowns after about 15 minutes of being turned on. The user also states that if they wait about an hour and turn the computer back on, it will function properly, but will shut down after 15 minutes as it did before. Which of the following should the technician check on the motherboard that could be causing this problem?
A. SATA connection
B. CMOS battery
C. TPM chip
D. Capacitors
A manager asks a technician to find a way to deploy images to all new computers from a central location. Which of the following would be used to accomplish this?
A. SCSI
B. CDFS
C. PXE
D. IDS
A user has unintentionally and unknowingly hit a key combination that flipped the screen image upside down. Which of the following should a technician do to resolve the user's issues?
A. Press the CTRL+CAPS LOCK+ESC key combination on the keyboard.
B. Press the CTRL+SHIFT+HOME key combination on the keyboard.
C. Press the CTRL+TAB+1 key combination on the keyboard.
D. Press the CTRL+ALT+ARROW UP key combination on the keyboard.
Social engineering makes use primarily of which of the following techniques, to bypass common corporate security barriers?
A. Grayware installation
B. Worm transmission
C. Human interaction
D. Malware installation
Which of the following boot methods would a technician use to BEST install an image from an optical media onto a new computer?
A. PXE
B. Tape
C. DVD
D. USB
A Windows desktop PC user states that they have sent several print jobs to their locally connected printer, yet none have printed. The printer has no error conditions on the control panel. Which of the following should the technician do FIRST in troubleshooting this problem?
A. Open the printer properties page and send a test print to it.
B. Clear the print queue of all documents and resend one to test the printer.
C. Power the printer off and on and send one test document to it.
D. Check if Use Printer Offline has been selected.
A new user reports that they are unable to login to the corporate network on their desktop but they are able to access the WLAN from their mobile device. After further inspection, the technician realizes that the wall port is not wired correctly. Which of the following tools would be used to permanently restore network connectivity to the desktop?
A. Wireless locator
B. Tethering with mobile device
C. Punchdown tool
D. Crimper
Which of the following methods provides digital security?
A. Mantrap
B. Biometrics
C. Firewall
D. Bollards
By default, a file or folder will receive its NTFS permissions from the parent folder. Which of the following does this describe?
A. Permission propagation
B. Single sign-on
C. Client-side virtualization
D. Proxy settings
E. Recovery image
F. Inheritance
A user has asked for a recommendation for a strong password. Which of the following passwords is the STRONGEST?
A. password!
B. Pa$sw0rd
C. pa$4w0rd
D. thisismypsswrd1
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