CompTIA CompTIA Certifications 220-902 Questions & Answers

• Question 601:

  Which of the following is the default location for the User profiles folder in Windows 7?

  A. C:\Users

  B. C:\Program Files (x86)

  C. C:\Documents and Settings\

  D. C:\Windows\system32

  Correct Answer: A

• Question 602:

  A user states that their old Windows XP notebook loses time when they power it off. Which of the following items would address this problem?

  A. Remove any over clocking settings in the BIOS.

  B. Replace the CMOS battery.

  C. Replace the main battery with a larger power battery.

  D. Update the BIOS to new revision.

  Correct Answer: B

• Question 603:

  After installing a new printer software package which came with print drivers, a user is experiencing problems launching other applications. Which of the following should the technician do to resolve the user's printing problem?

  A. Run a backup of the current state.

  B. Defragment the system.

  C. Run the system restore.

  D. Update the antivirus definition.

  Correct Answer: C

• Question 604:

  A manager needs to have remote access to the main office at all times. Which of the following is the BEST setup?

  A. WWAN

  B. LAN

  C. MAN

  D. VPN

  Correct Answer: D

• Question 605:

  Anne, an end-user, reports to Joe, a helpdesk technician, that her computer has been redirecting her browser to unknown websites when clicking on search results. Joe runs a malware scan and finds that her computer is infected with malware. Joe uses the anti- malware program to remove the infection but Anne reports that the problem resurfaced the next day. Joe runs the malware scan again and finds the same malware is still infecting Anne's computer. Joe runs several passes of the malware scan to remove the infection but it keeps recurring. Which of the following would MOST likely aid in removing the infection?

  A. Enable Windows User Access Control to ensure the user has proper rights to remove the infected files.

  B. Disable Windows firewall as it may be conflicting with the malware scan.

  C. Run the malware scan in Windows safe mode.

  D. Change the desktop's IP address to a different subnet.

  Correct Answer: C

• Question 606:

  A technician has just finished installing a new NIC in a desktop. Which of the following should the technician perform NEXT according to the troubleshooting theory?

  A. Test the theory to determine cause

  B. Verify full system functionality

  C. Escalate issue to a manager

  D. Document findings and repairs

  Correct Answer: B

• Question 607:

  Ann, a user, reports that a newly purchased laptop is only showing 65GB total on the C. drive, but she purchased a 100GB hard drive. Which of the following is MOST likely the cause of this difference?

  A. The unavailable space is set aside for Windows system files

  B. The manufacturer provided a factory recovery partition

  C. Corrupted data is being stored in the unused space

  D. The partition was setup incorrectly and needs to be extended

  Correct Answer: B

• Question 608:

  A worker from a branch office goes to the main office for a meeting. They plug their laptop into a couple of wall jacks and do not get network connectivity. Which of the following should the technician check to resolve this issue for the employee?

  A. Encryption levels on the laptop

  B. All antivirus updates have been performed

  C. Disabled switch ports

  D. If the users account has been locked

  Correct Answer: C

• Question 609:

  A company has created a personal SSL certificate for an internal website and a user is reporting error messages when accessing the site. In which of the following locations could a technician troubleshoot SSL certificate errors?

  A. System Protection

  B. Folder Options->View Hidden Files

  C. Internet Options->Content

  D. Local Security Policy

  Correct Answer: C

• Question 610:

  Which of the following commands shows the number of hops from a computer to the specified destination?

  A. IPCONFIG

  B. NETSTAT

  C. PING

  D. TRACERT

  Correct Answer: D