Anne, a technician, is trying to access the company intranet and is receiving an error stating the website is not found. Which of the following tools would she use to determine if the intranet server is online?
A. PING
B. NETSTAT
C. NSLOOKUP
D. IPCONFIG
A technician is working on a consumer computer that has multiple virus infections. The end user states that all of their data documents are stored on a backup drive. Which of the following methods are commonly available to do a clean install and return the computer back to factory condition? (Select TWO).
A. Upgrade installation disc
B. Repair installation
C. Factory recovery partition
D. OS installation disc
E. Remote network installation
Which of the following regular maintenance tasks for a workgroup of Windows PCs is MOST likely to be performed on a nightly basis?
A. CHKDSK
B. Patch installation
C. Defragmentation
D. Backups
A user brings in an older CRT monitor and reports there are issues with the colors and bands of discoloration.
Which of the following should be done to correct the issue?
A. Replace the power cord
B. Reformat
C. Increase the refresh rate
D. Degauss
The user is having trouble using the mouse. The technician believes a program stopped responding that caused the issue and asks the customer to hold down "Ctrl + Shift + Esc" to verify. Which of the following did the technician launch?
A. Task Manager
B. Control Panel
C. Services
D. MSCONFIG
After rebooting, a technician sees the Windows logo but when Windows boots up, no video appears. Which of the following options would be the QUICKEST way to restore the computer?
A. VGA Mode
B. Last Known Good Configuration
C. Safe Mode with Networking
D. Safe Mode
A customer has recently returned to the United States from a trade show in Europe. They report none of their computers will power on. Which of the following is MOST likely the solution?
A. Change the monitor settings from PAL to NTSC
B. The motherboard drivers need to be reloaded
C. The voltage settings on the power supply need to be changed
D. Change the keyboard settings
A technician is installing an upgrade of Windows on a machine using an external drive. After rebooting the installation process hangs and reports the media cannot be found. Which of the following will correct this issue?
A. Select PXE boot as the first boot method in the BIOS
B. Change the CPU speed in the BIOS to a supported value
C. Load third party drivers for the external drive and adapter
D. Reset the system clock to a previous time and date
A technician wants to run a full diagnostic of the file system on a user's hard drive and fix any index errors encountered, but the group policy on the computer prevents this from being executed while in Windows. Which of the following can the technician do to accomplish this?
A. Reboot the PC into Recovery Console and run CHKDSK with the /I switch.
B. Reboot the PC into Safe Mode and run Disk Defragmenter from the System Tools.
C. Reboot the PC into Safe Mode and run Disk Cleanup from the System Tools.
D. Reboot the PC into Recovery Console and run CHKDSK with the /R switch.
Which of the following applications can be scheduled to delete unwanted, compressed, older files?
A. Disk Defragmenter
B. Disk Cleanup
C. CHKDSK
D. Disk Management
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