Avaya Avaya Certifications 3312 Questions & Answers

• Question 1:

  After queuing a contact to a skillset, how many seconds are recommended that a script should wait?

  A. WAIT 1

  B. WAIT 2

  C. WAIT 4

  D. WAIT 8

  Correct Answer: B

• Question 2:

  Refer to the exhibit.

  

  The flow in the exhibit has been created in Avaya Aura Contact Center (AACC) Orchestration Designer Scripting. If the automotive skillset is out of service, the caller will hear a technical difficulties announcement, and then proceed to the Logic Block. After the technical difficulties announcement, the caller should be disconnected.

  To provide a disconnect, to which block should the technical difficulties output block be connected?

  A. Finish Block

  B. Custom Block

  C. Treatment Block

  D. Anchor Block

  Correct Answer: D

• Question 3:

  A customer with Avaya Aura Contact Center (AACC) Manager Server would like to view the differences between the data in the Local View and the data in the Contact Center View, arid then resolve the differences so that both views contain the same data.

  Which view enables this feature?

  A. the Synchronization View

  B. the Problems View

  C. the Comparison View

  D. the Editor View

  Correct Answer: A

• Question 4:

  A supervisor with administrative user privileges requires access to create and delete skillsets through the configuration component. Where are the create and delete permissions assigned?

  A. Report Groups

  B. Access Class

  C. Launchpad Items

  D. Standard Partition

  E. User Defined Partition

  Correct Answer: A

• Question 5:

  The administrator has created a primary flow application that will point to a secondary flow application. From the block palette, which block is used to point one script to another?

  A. Anchor Block

  B. Logic Block

  C. Reference Block

  D. Anonymous Block

  Correct Answer: D

• Question 6:

  A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone. Which Call Presentation Class option would be used to accomplish this task?

  A. Call Force Delay

  B. Return to Queue

  C. After Call Break for N seconds

  D. Put DN on hold to answer call

  Correct Answer: A

• Question 7:

  A supervisor with Administrator user privileges wants to be able to manage voice prompts and music on the Avaya Aura Media Server (AAMS). Through which Launchpad item can this be accomplished?

  A. Call Recording and Quality Monitoring

  B. Prompt Management

  C. Configuration

  D. Access and Partition Management

  Correct Answer: D

• Question 8:

  You just installed a new Avaya Aura Contact Center (AACC) installation and you need to configure it to communicate to the Avaya Aura Media Server (AAMS).

  Which configuration options do you need to configure to accomplish this?

  A. Media Servers and Routes

  B. Media Servers and Media Services and Routes

  C. Routes and Contact Types

  D. CDNs (Route Points) and Skillsets

  Correct Answer: A

• Question 9:

  From which area of the Avaya Agent Desktop can you copy the Customer CLID?

  A. Customer Basic Tab

  B. Customer Intrinsics Tab

  C. Customer Detail Tab

  D. Customer Contact Tab

  Correct Answer: B

• Question 10:

  A customer with Avaya Aura Contact Center (AACC) wants to create variables for use in script and flow applications.

  What are the limitations of creating global and call variables?

  A. maximum 200 global variables, no stated maximum to call variables

  B. maximum 100 global variables, maximum 100 call variables

  C. no stated maximum to global variables, maximum 500 call variables

  D. maximum 1000 global variables, maximum 300 call variables

  Correct Answer: B