Avaya Avaya Certifications 3312 Questions & Answers

• Question 41:

  Which statement regarding scripts is true?

  A. A primary script is the only place that call variables can be assigned.

  B. A secondary script is the only place treatments can be applied to the call.

  C. A primary script is referenced directly from the Master script, otherwise it is a secondary script.

  D. Only a single secondary script allowed per application.

  Correct Answer: C

• Question 42:

  An administrator creating a flow application realizes that a skillset required for the application has not been created.

  Which statement about adding the skillset is true?

  A. The only way to add a skillset is through the Configuration Component.

  B. It can be added through the Application Variable folder in the Orchestration Designer tool.

  C. It can be added through the Applications folder in the Orchestration Designer tool.

  D. It can be added through the Application Manager Data folder In the Orchestration Designer tool.

  Correct Answer: C

• Question 43:

  When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

  A. Assign the "#" as a call variable.

  B. Use the Terminating Character (termchar) configuration entry to set the value.

  C. The terminating character is always "#".

  D. Add an extra number to the Number of Digits value.

  Correct Answer: C

• Question 44:

  A customer with Avaya Aura Contact Center (AACC) will use the Contact Router for all calls entering the system. What is one function of the Contact Router?

  A. It can link intrinsics to applications.

  B. It can link agents to applications.

  C. It can link skillsets to applications.

  D. It can link Control Directory Numbers (CDN) to applications.

  Correct Answer: C

• Question 45:

  A customer with Avaya Aura Contact Center (AACC) would like to use the Configuration Tool spreadsheet to add resources to the Contact Center.

  Which three tasks can be configured using this tool? (Choose three.)

  A. assignments

  B. skillsets

  C. script variables

  D. threshold classes

  E. presentation classed

  Correct Answer: BDE

• Question 46:

  Refer to the exhibit.

  

  The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the contact Center Manager Server (CCMS) AACCMM04, and the Administration. Permissions levels ate granted to items within the launchpad through the creation of an Access Class.

  If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option what would be the result of access restriction for the user assigned to that Access Class?

  A. The user would not be able to access the Audit Trail from the Launchpad.

  B. The user would not be able to acquire Control Directory Numbers (CDN).

  C. The user would not be able to create new administrative users.

  D. The user would not be able to configure new agents.

  Correct Answer: C

• Question 47:

  A customer with Avaya Aura Contact Center (AACC) has created music treatments that include information about the specific applications that callers might reach. The customer would like callers, who have been put on hold by an agent, to hear the music on hold treatments specific to the application in which they have been answered.

  Which section of script would accomplish this?

  A. QUEUE TO SKILLSET automotive WAIT 2 GIVE RAN 15 GIVE MUSIC 20 EVENT HANDLER EVENT: CALL ON HOLD GIVE MUSIC 30 WAIT 60

  B. QUEUE TO SKILLSET automotive WAIT 2 GIVE RAN 15 IF EVENT = CALL ON HOLD THEN GIVE MUSIC 30 ELSE GIVE MUSIC 20 END IF WAIT 60

  C. EVENT HANDLER EVENT MUSIC ON HOLD GIVE MUSIC 30 END EVENT QUEUE TO SKILLSET automotive WAIT 2 GIVE RAN 15 GIVE MUSIC 20 WAIT 60

  D. EVENT HANDLER EVENT CALL ON HOLD GIVE MUSIC 30 END HANDLER QUEUE TO SKILLSET automotive WAIT 2 GIVE RAN 15 GIVE MUSIC 20 WAIT 60

  Correct Answer: C

• Question 48:

  You must configure Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent, but do not get answered by that agent.

  Which AACC configuration option is used to accomplish this task?

  A. Formulas

  B. Call Presentation Classes

  C. Global Settings

  D. Threshold Classes

  Correct Answer: B

• Question 49:

  A customer with Avaya Aura Contact Center (AACC) has a list of holidays that change on a yearly basis. The holidays are defined as variables in a specific variable list. This list of variables is referenced on multiple applications. Once a year, an administrator updates the list with new holiday dates, which results in the applications recognizing the new dates.

  Which category and type of variable will the administer modify in the variable table to accomplish this?

  A. the global variable of the type Date

  B. the call variable of the type Date

  C. the wild call variable of the type Integer

  D. a global or call variable of the type String

  Correct Answer: A

• Question 50:

  A customer with Avaya Aura Contact Center (AACC) is attempting to add a new activity code to the system, but receives a system error stating that the maximum number of activity codes allowed has been exceeded.

  To determine the maximum number of allowed activity codes, under which option within the Configuration component would the customer look?

  A. Global Settings

  B. Threshold Classes

  C. Real Time Statistics

  D. Historical Statistics

  Correct Answer: D