Avaya Avaya Certifications 3312 Questions & Answers

• Question 61:

  A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:

  1.

  While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated

  2.

  If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement

  3.

  If the call is not queued and the skillset is in service. It must be re-queued.

  What is the proper script syntax to accomplish this requirement?

  A. Section wait_loop IF NOT QUEUED THEN IF OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_stlll_busy_ran_gv WAIT 30

  EXECTUTE wait_loop

  B. Section wait_loop IF NOT QUEUED THEN IF NOT OUT OF SERVICE automotive THEN QUEUE TO SKILLSET automotive WAIT 2 ELSE GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_bu5y_ran_gv WAIT 30 EXECTUTE wait_loop

  C. Section wait_loop IF QUEUED AND IF OUT OF SERVICE automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_busy_ran_gv WAIT 30 EXECTUTE wait_loop

  D. Section wait_loop IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_ran_gv WAIT 30 EXECUE walt_loop

  Correct Answer: B

• Question 62:

  Refer to the exhibit.

  

  The logic block in the exhibit references a CLID intrinsic vip_customers_gv.

  Which type of intrinsic uses CLID data to determine routing?

  A. Call

  B. Skillset

  C. Time

  D. Traffic

  Correct Answer: C

• Question 63:

  A customer with Avaya Aura Contact Center (AACC) is creating an application flow using a Queue block. This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?

  A. Transition

  B. Setup

  C. Processing

  D. Queue

  Correct Answer: B

• Question 64:

  When using a host block within a call flow, to what does the Provider ID value refer?

  A. This is the HDX Connection Provider ID set within the database integration wizard.

  B. This is the SQL Statement ID set within the database integration wizard.

  C. This is the license identifier of the Avaya Aura Contact Center (AACC) base Contact Center Manager Server (CCMS) license.

  D. This is the caller's telephone number.

  Correct Answer: A

• Question 65:

  A customer with Avaya Aura Contact Center (AACC) has opened the Skillset View in the Contact Center Management component. Which task can be performed from this view?

  A. Create a new skillsets.

  B. Delete a supervisor.

  C. Add a skillset to a script.

  D. Schedule an Agent to Skillset assignment.

  Correct Answer: A

• Question 66:

  A customer with Avaya Aura Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge. Which Real-Time Display would accomplish this?

  A. Time Line Display

  B. Interval to Date Display

  C. Billboard Collection

  D. Agent Map

  Correct Answer: D