Avaya Avaya Certifications 3312 Questions & Answers

• Question 31:

  Given the following namespace: mycustomer.com | en_us | ad_hoc_messages | music_on_hold | out_of_hours To enable in-queue announcements to be played, into which content group would the prompts be uploaded?

  A. out_of_hours

  B. music_on_hold

  C. ad_hoc_messages

  D. en_us

  Correct Answer: D

• Question 32:

  A customer with an Avaya Aura Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure, and is going to use a Boolean variable to accomplish this.

  Which two statements regarding a Boolean variable are true? (Choose two.)

  A. A Boolean variable is a variable of the type TRUE/FALSE.

  B. A Boolean variable is a variable of the type ON/OFF.

  C. A Boolean variable can be used on a Master Script, a Primary Script or a Secondary Script.

  D. A Boolean variable cannot be used in a loop.

  Correct Answer: AC

• Question 33:

  A customer with Avaya Aura Contact Center (AACC) has created a script application. The customer would like to convert this script application into a now application. Which statement regarding converting scripts is true?

  A. Only an administrator logged in with webadmin credentials can perform the conversion.

  B. The original script application must be in the Contact Center View.

  C. The original script application must be in the Local View.

  D. The conversion of a script to a flow results in two scripts, the original script version and the new flow version.

  Correct Answer: C

• Question 34:

  A customer with Avaya Aura Contact Center (AACC) Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script. Which options are available?

  A. Open/Open in Flow Editor

  B. Open in text editor/Open in flow editor

  C. Open application/Edit application

  D. Open Edit/Open View

  Correct Answer: A

• Question 35:

  Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected. Which three variables types support this class type? (Choose three.)

  A. Skillset

  B. Music

  C. Agent Identification (Agent_ID)

  D. Day

  E. Integer

  Correct Answer: ADE

• Question 36:

  A customer with Avaya Aura Contact Center (AACC) would like to use expressions in their script.

  When used in a script application, which three expressions require an accompanying END expression? (Choose three.)

  A. SECTION

  B. IF

  C. GIVE IVR

  D. WHERE EQUALS

  E. EVENT HANDLER

  Correct Answer: BDE

• Question 37:

  A customer with Avaya Aura Contact Center (AACC) in a SIP environment has added an Avaya Media Aura Server (AAMS) to the Contact Center Management Administration (CCMA). What is the next step in the configuration of the AAMS?

  A. The AAMS must be rebooted.

  B. Skillsets must be associated to the AAMS.

  C. Services such as Announcements and Dialog must be associated to the AAMS.

  D. The AAMS must be referenced in Global Settings.

  Correct Answer: C

• Question 38:

  A supervisor in an Avaya Aura Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:

  GIVE IVR WITH VXML TREATMENT voicexml

  PARAMETERS

  What is a valid input after the parameters command?

  A. Service URI

  B. _c_play_and_collect

  C. GIVE IVR WITH VXML TREATMENT

  D. Numberofdigits

  E. ASSIGN "please enter account number.wav"

  Correct Answer: D

• Question 39:

  Refer to the exhibit.

  

  According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is correct?

  A. Susan can change her user name and password.

  B. Susan can bulk load data through the Configuration spreadsheets.

  C. Susan will have access to Real Time Reporting on her launchpad.

  D. Susan can add, delete, and edit Control Directory Numbers (CDN).

  Correct Answer: C

• Question 40:

  Refer to the exhibit.

  

  The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents. Using a Queue block, under which tab would the Most Logged in Agents be configured?

  A. Logic

  B. Processing

  C. Queue

  D. Setup

  Correct Answer: A