What are two tools an Agent Desktop Admin Role can access? (Choose two.)
A. Script Editor
B. Call Trace
C. Reason Code
D. Workflow
E. Config Manager Tools
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
A. view Team gadget in Finesse
B. answer Calls from Skill groups and PQs
C. CUC login
D. log in to CCE admin
E. CUCMAPI
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
A. the file format is mp3
B. G711 mu-law or a-law
C. G729
D. the max file size is 40 MB
E. the file format is wav
Which user role must be assigned to the ToExtVXML variable in the ICM script?
A. Config Manager Role
B. Internet Script Editor Role
C. ICM Script Admin Role
D. Agent Admin Role
WhichVVBCLI command can set an individual media file to an expired state?
A. utils vvb cache stale_cache_entry
B. set vvb cache stale_cache_entry
C. show set vvb cache stale_cache_entry
D. set vvb cache stale_cache_entries
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
A. Monitor
B. Edit
C. Browse
D. Quick Edit
What is the suggested mechanism to offer coaching to agents by supervisors?
A. TeamMessage
B. Desktop chat
C. Email
D. Whisper coaching
What are two parts of a Single Sign-on message flow? {Choose two.)
A. IdS detects the user has an invalid access token
B. IdS detects the user has a valid access token
C. IdS provides a login page for authenticating the user
D. IdP provides a login page for authenticating the user
E. Browser issues PUT of the Finesse desktop with an access token
Which two functionalities should a Contact Center typically be provided? (Choose two.)
A. Skill-Based Routing
B. Surveys
C. IVR and Queuing
D. TCP/IP
E. Routing Protocols
Which two steps are required to configure RONAfor CCE? (Choose two.)
A. Survivability
B. Auto-answer
C. CCE Web Admin
D. Scripting logic
E. Skill target configuration
Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only Cisco exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your 500-442 exam preparations and Cisco certification application, do not hesitate to visit our Vcedump.com to find your solutions here.