Exam Details

  • Exam Code
    :500-442
  • Exam Name
    :Administering Cisco Contact Center Enterprise (CCEA)
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :60 Q&As
  • Last Updated
    :Jan 14, 2025

Cisco Cisco Certifications 500-442 Questions & Answers

  • Question 1:

    What are two tools an Agent Desktop Admin Role can access? (Choose two.)

    A. Script Editor

    B. Call Trace

    C. Reason Code

    D. Workflow

    E. Config Manager Tools

  • Question 2:

    Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

    A. view Team gadget in Finesse

    B. answer Calls from Skill groups and PQs

    C. CUC login

    D. log in to CCE admin

    E. CUCMAPI

  • Question 3:

    Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

    A. the file format is mp3

    B. G711 mu-law or a-law

    C. G729

    D. the max file size is 40 MB

    E. the file format is wav

  • Question 4:

    Which user role must be assigned to the ToExtVXML variable in the ICM script?

    A. Config Manager Role

    B. Internet Script Editor Role

    C. ICM Script Admin Role

    D. Agent Admin Role

  • Question 5:

    WhichVVBCLI command can set an individual media file to an expired state?

    A. utils vvb cache stale_cache_entry

    B. set vvb cache stale_cache_entry

    C. show set vvb cache stale_cache_entry

    D. set vvb cache stale_cache_entries

  • Question 6:

    Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

    A. Monitor

    B. Edit

    C. Browse

    D. Quick Edit

  • Question 7:

    What is the suggested mechanism to offer coaching to agents by supervisors?

    A. TeamMessage

    B. Desktop chat

    C. Email

    D. Whisper coaching

  • Question 8:

    What are two parts of a Single Sign-on message flow? {Choose two.)

    A. IdS detects the user has an invalid access token

    B. IdS detects the user has a valid access token

    C. IdS provides a login page for authenticating the user

    D. IdP provides a login page for authenticating the user

    E. Browser issues PUT of the Finesse desktop with an access token

  • Question 9:

    Which two functionalities should a Contact Center typically be provided? (Choose two.)

    A. Skill-Based Routing

    B. Surveys

    C. IVR and Queuing

    D. TCP/IP

    E. Routing Protocols

  • Question 10:

    Which two steps are required to configure RONAfor CCE? (Choose two.)

    A. Survivability

    B. Auto-answer

    C. CCE Web Admin

    D. Scripting logic

    E. Skill target configuration

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