Cisco Cisco Certifications 500-442 Questions & Answers

• Question 11:

  Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

  A. Dialed Numbers

  B. Agents

  C. Routing Scripts

  D. Administrative Scripts

  E. Deleted Objects

  Correct Answer: BC

• Question 12:

  Which two components must a script be associated with to run? (Choose two.)

  A. CED

  B. Media Routing Domain

  C. Skill Target

  D. Call Type

  E. Dialed Number

  Correct Answer: BD

• Question 13:

  What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

  A. Cisco Unified Communication Manager Server

  B. Cisco Customer Voice Portal Reporting Server

  C. Cisco Data Browser

  D. Cisco Administration Serverand Historical Data Server

  E. Cisco Virtual Voice Browser

  Correct Answer: BD

• Question 14:

  Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

  A. ICM script

  B. Skill Targets

  C. Network VRU

  D. Call type

  E. Media routing domain

  Correct Answer: BE

• Question 15:

  Which two components are needed to setup RONA? (Choose two.)

  A. Agent Permission levels

  B. Call Routing Logic

  C. System timers

  D. Skill Target Configuration

  E. Attribute settings

  Correct Answer: BC

• Question 16:

  In Finesse, how are different gadgets enabled for specific team members?

  A. Ask an administrator to configure the team with a custom layout.

  B. Only the same type and configuration of gadgets are supported for all users.

  C. Ask the agent to add the gadget to his desktop after launching Finesse.

  D. Ask the supervisor to add the gadget to the agents desktop.

  Correct Answer: A

• Question 17:

  What is the goal of identifying a call type?

  A. to ensure the correct Skill Target is selected

  B. to ensure the call goes to the correct MRD

  C. to ensure the contact is handled by the correct CCE Routing Script

  D. to ensure the call reaches the agent in the correct queue

  Correct Answer: D

• Question 18:

  When is the IVR leg established in a CCE Call Flow?

  A. when CVP establishes an HTTP link with the VXML Server

  B. when CVP establishes an HTTP link with the Media Server

  C. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)

  D. when the Ingress Gateway delivers a SIP invite message to the CVP server

  Correct Answer: C

• Question 19:

  What is the function of the CVP Subdialog Return element in a VXML application?

  A. populate variables sent back to CCE

  B. populate variables sent back to Virtualized Voice Browser

  C. populate variables sent back to VXML Gateway

  D. populate variables sent back to VXML Server

  Correct Answer: B

• Question 20:

  What are the two main features of theCisco VVB? (Choose two.)

  A. allows customers to retrieve the required information through voice commands without interacting with an agent

  B. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

  C. allows an agent to retrieve the required information through voice commands without interacting with a customer

  D. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

  E. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

  Correct Answer: AE