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Administering Cisco Contact Center Enterprise (CCEA)

Exam Details

  • Exam Code
    :500-442
  • Exam Name
    :Administering Cisco Contact Center Enterprise (CCEA)
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :60 Q&As
  • Last Updated
    :Mar 19, 2025

Cisco Cisco Certifications 500-442 Questions & Answers

  • Question 21:

    What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

    A. TCP/IP disconnect reports

    B. Real-time Report

    C. Historical Report

    D. Administration Audit Report

    E. Call Routing Reports

  • Question 22:

    What are two descriptions for the Agent Targeting Rule? (Choose two.)

    A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).

    B. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.

    C. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).

    D. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).

    E. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.

  • Question 23:

    Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

    A. VRU PG

    B. Unified Communications Manager

    C. Media Server

    D. Voice Browser

    E. Finesse Server

  • Question 24:

    Which tool can be used to verify the configuration of Basic Call settings?

    A. Deleted Objects tool

    B. ICM Script Editor

    C. Router Log Viewer

    D. Call Tracer

  • Question 25:

    What does Precision Routing use to determine if an agent is part of its pool?

    A. Skills

    B. Attributes

    C. Expressions

    D. Teams

  • Question 26:

    How many teams can an Agent be a part of?

    A. 1

    B. 2

    C. 3

    D. unlimited

  • Question 27:

    Which communication protocol is being used between PG/Router and Live Data to generate report information?

    A. TCP

    B. HTTP

    C. TIP

    D. UDP

  • Question 28:

    How many clusters of Finesse will a single PG support?

    A. one

    B. two

    C. three

    D. four

  • Question 29:

    Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

    A. configure Skill groups and Skill targets

    B. configure Agent Desk Settings

    C. configure Route teams and Skill targets

    D. configure Agent Route Groups

    E. configure the Administrators

  • Question 30:

    What are two possible Outbound Dialing Modes? (Choose two.]

    A. Direct Predictive Mode

    B. Preview Mode

    C. Progression Mode

    D. Accept Mode

    E. Predictive Mode

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