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Administering Cisco Contact Center Enterprise (CCEA)

Exam Details

  • Exam Code
    :500-442
  • Exam Name
    :Administering Cisco Contact Center Enterprise (CCEA)
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :60 Q&As
  • Last Updated
    :Mar 19, 2025

Cisco Cisco Certifications 500-442 Questions & Answers

  • Question 31:

    Which server holds the .wav files on a UCCE environment?

    A. VXMLGW

    B. CVP reporting server

    C. ICM Router

    D. Media Server

  • Question 32:

    Which microapp is used to gather information from the caller?

    A. Play Digit microapp

    B. Play Media microapp

    C. Get Digits microapp

    D. Get Speech microapp

  • Question 33:

    Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

    A. Configure set variable in ICM script editor

    B. Configure Business Hours under Organizational Setup > Business hours under CCE Admin

    C. Use the expression BusinessHourStatus. . BusinessHours in the IF node.

    D. Configure Business Hours under Organizational Setup > Departments under CCE Admin

    E. Configure an IF node in ICM script editor

  • Question 34:

    Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

    A. cost

    B. productivity

    C. customer expectations

    D. customer satisfaction

    E. call abandon rate

    F. average queue time

  • Question 35:

    What are two channels or features supported by ECE? (Choose two.)

    A. TSMS

    B. Chat

    C. Courtesy Callback

    D. Callback

    E. Email

  • Question 36:

    What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

    A. PCCE 4K

    B. PCCE 2K

    C. PCCE Admin Mode

    D. PCCE Lab Mode

    E. PCCE 12K

  • Question 37:

    In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

    A. Routing Layouts

    B. Workflows

    C. Routing scripts

    D. Skill-groups

    E. Reason Codes

  • Question 38:

    What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

    A. allows agents to re-skill to a different skill group or team

    B. automates Text to Voice Bot Configurations

    C. allows different groups of users to configure APIs based on their roles

    D. obtains data from the base solution's database, known as Data Sources

    E. customizes the visual presentation of the reports

  • Question 39:

    What value is used for Variable REQUERY_NO ANSWER?

    A. 1

    B. 2

    C. 3

    D. 4

  • Question 40:

    Where should the RONA setting be positioned the highest?

    A. on CVP OPS console

    B. on the phone in CUCM

    C. on the desk setting on UCCE

    D. on the script in UCCE

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