In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which two statements are true? (Choose two.)
A. Each subscriber in the Cisco Unified Communications Manager cluster must have its own Peripheral Gateway configured locally to avoid JTAPI communication across the WAN.
B. The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.
C. Agents at remote locations must be registered to only one data center for their Cisco Unified IP phone connections if they are using the Cisco Agent Desktop.
D. Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.
E. Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.
Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)
A. primary Cisco Unified Communications Manager group
B. SRST reference
C. region
D. SIP trunk
E. Media Resource Group List
Which three of these statements about QoS in a Cisco Unified Intelligent Contact Management (ICM) solution are correct? (Choose three.)
A. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
B. The high priority queue for the Private Network should be granted 90 percent of total available bandwidth.
C. The high priority queue for the Private Network should be granted 75 percent of total available bandwidth.
D. The high priority queue for the Private Network should be granted 65 percent of total available bandwidth.
E. Traffic marking in Cisco Unified Intelligent Contact Management means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary, because the ICM tags the priority of the packets correctly.
Which two functions are provided by the Cisco Unified Contact Center Enterprise Cisco Agent and Supervisor Desktop software? (Choose two.)
A. A supervisor can start recording of an agent call on demand.
B. Agents can log in from Cisco IP phones.
C. A supervisor can reskill an agent using a task button.
D. Agents can change their passwords.
Which two of these are sizing considerations for an IVR Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution 7.5(x)? (Choose two.)
A. An IVR Peripheral Gateway can support up to 40 calls per second across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
B. An IVR Peripheral Gateway can support up to 80 Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
C. An IVR Peripheral Gateway can support up to 9,999 sessions or ports across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
D. An IVR Peripheral Gateway can support a mix of Service Control Interface (SCI) and Call Routing Interface (CRI) across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
Which three features or functionalities does Cisco Unified Communications Manager provide for the Cisco Unified Contact Center Enterprise solution? (Choose three.)
A. call routing from PSTN gateway to agents
B. CTI data on Cisco Agent Desktop screen pop
C. call routing from PSTN gateway to Cisco Unified IP IVR
D. agent, supervisor, and team configuration
E. Cisco Extension Mobility for agents
F. hunt groups and pickup groups for Cisco Unified Contact Center Enterprise
Which two configuration tasks are necessary in Cisco Unified Communications Manager for the Cisco Unified Contact Center Enterprise solution? (Choose two.)
A. configure agent IP phone, supervisor IP phone, and CTI route points
B. configure the agent ID, supervisor ID, and system administrator password
C. configure the agent, supervisor, and CTI user accounts
D. configure agent targeting rules for agent IP phone dialed numbers
E. configure Cisco Unified IP IVR translation routes
F. configure device associations of agent phones and CTI devices with the peripheral gateway user
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events will occur? (Choose two.)
A. The Call Router Side B will stay active, while the Call Router Side A will go idle.
B. The Call Router Side A will stay active, while Call Router Side B will go idle.
C. There is no ability to make configuration changes nor write any historical data to Logger A from Call Router A.
D. Both sides will go active.
E. The system will operate as it did prior to failure.
Which two functions can the Cisco Unified IP IVR perform in a Cisco Unified Contact Center Enterprise environment? (Choose two.)
A. prompt and collect
B. call control
C. voicemail
D. queuing controlled by Cisco Unified ICM
When using the Cisco Unified IP IVR in a Cisco Unified Contact Center Enterprise solution, what are three best practices to improve the availability of the solution? (Choose three.)
A. Add multiple duplex or redundant Cisco Unified IP IVRs to create a Cisco Unified IP IVR cluster.
B. Use the Cisco Unified IP IVR high-availability option.
C. Use the Cisco Unified Communications Manager call forwarding features on CTI route points and devices associated with the Cisco Unified IP IVR.
D. Use Cisco Unified Contact Center Enterprise scripting to control call delivery to Cisco Unified IP IVRs based on available ports or peripheral status.
E. Use default labels in the Cisco Unified Contact Center Enterprise routing scripts.
F. Use default scripts in the Cisco Unified IP IVR.
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