Cisco Cisco Certifications 642-241 Questions & Answers

• Question 31:

  The Cisco Unified IP IVR and Intelligent Contact Management components of the Cisco Unified Contact Center Enterprise solution cannot perform which function?

  A. reporting with Cisco Unified Intelligence Center

  B. providing CTI desktop functionality for agent state control

  C. providing call-routing functionality based on real-time conditions

  D. instructing queue points to play specific messages to callers

  E. providing conference bridge for agent and supervisor calls

  Correct Answer: E

• Question 32:

  What is the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise 8.0(x) system?

  A. Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.

  B. Cisco Unified Outbound Dialer reduces agent capacity by a factor of four--each outbound port is equivalent to four agents on the peripheral gateway.

  C. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33--each outbound port is equivalent to 1.33 agents on the peripheral gateway.

  D. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15--each outbound port is equivalent to 15 agents on the peripheral gateway.

  Correct Answer: C

• Question 33:

  In a Cisco Unified Contact Center Enterprise design, the customer wants to use Session Initiation Protocol calls from its voice network carrier. Which design consideration is true for this solution?

  A. All agent phones must be configured as Session Initiation Protocol phones.

  B. Cisco Unified Border Element must be included for Session Initiation Protocol message normalization and management.

  C. Cisco Unified IP IVR must be configured for G.711 voice calls only.

  D. Additional digital signal processor resources are required in the design for Session Initiation Protocol calls.

  Correct Answer: B

• Question 34:

  Which node in a Cisco Unified Contact Center Enterprise system should be used to modify contact center configuration?

  A. Cisco Unified Contact Center Enterprise Logger

  B. Cisco Unified Contact Center Enterprise Call Router

  C. Cisco Unified Contact Center Enterprise NIC

  D. Cisco Unified Contact Center Enterprise Administrative Server

  E. Cisco Unified Contact Center Enterprise Peripheral Gateway

  Correct Answer: D

• Question 35:

  Which database table is likely to be the largest in a deployment of the Cisco Unified Contact Center Enterprise deployment with the Outbound Option?

  A. Bucket_Intervals Table

  B. Campaign Table

  C. Dialer_Detail Table

  D. Master_Script Table

  E. Peripheral_Monitor Table

  Correct Answer: C

• Question 36:

  What is the primary factor that affects the bandwidth size of the private network between the central controllers in the Cisco Unified Contact Center Enterprise solution?

  A. number of configured skill groups

  B. number of calls that are attempted in the busy hour

  C. number of configured routes and labels D. number of historical database servers

  Correct Answer: B

• Question 37:

  In the Cisco Unified Contact Center Enterprise solution, the Cisco ICM Node Manager process operates on all the Cisco ICM servers with the exception of which component?

  A. Cisco ICM Administration Client

  B. Cisco ICM Call Router

  C. Cisco ICM Logger

  D. Cisco ICM Peripheral Gateway

  Correct Answer: A

• Question 38:

  Which factor has the largest impact on bandwidth sizing for the visible network connection between the Cisco Unified Contact Center Enterprise VRU Peripheral Gateway and the Call Router?

  A. number of agents

  B. busy hour call attempts

  C. number of call and ECC variables

  D. percentage of calls queued

  Correct Answer: B

• Question 39:

  A new contact center deployment does not have an exact busy hour call attempt number for the sizing tools. The customer plans to hire 1500 agents and projects that each call will average four minutes, including wrap-up. Which value is the best estimate to use for busy hour call attempts?

  A. 10,000

  B. 15,000

  C. 22,500

  D. 24,750

  E. 30,000

  Correct Answer: C

• Question 40:

  Cisco provides a web-based Cisco Unified Communications Sizing Tool as well as a Cisco Unified Communications Manager Capacity Tool. Which statement best identifies the differences between these two tools?

  A. The Cisco Unified Communications Sizing Tool provides Cisco Unified Communications Manager cluster sizing guidance.

  B. The Cisco Unified Communications Manager Capacity Tool includes sizing factors for the Cisco Unified Contact Center Enterprise such as outbound dialer ports and mobile agents.

  C. The Cisco Unified Communications Sizing Tool provides hardware recommendations for both Cisco Unified Communications Manager and Cisco Unified Contact Center Enterprise.

  D. The Cisco Unified Communications Manager Capacity Tool allows for growth factors to size the system.

  Correct Answer: C