Cisco Cisco Certifications 642-241 Questions & Answers

• Question 121:

  Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?

  A. when QoS is enabled on both networks

  B. in cases in which there is gigabit bandwidth between sites

  C. under no circumstances

  D. when the Cisco Catalyst switch has dual power supplies

  Correct Answer: C

• Question 122:

  The process of sending pre-call data about a call to a targeted site in the Cisco Unified Contact Center Enterprise solution is known as which of these terms?

  A. pre-routing

  B. post-routing

  C. translation routing

  D. event-based routing

  E. service control routing

  Correct Answer: C

• Question 123:

  What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

  A. add a redundant device pool to the Cisco Unified CallManager Group configuration

  B. add a second TFTP server to the cluster

  C. add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone

  D. use an SRST reference in the device pool

  Correct Answer: C

• Question 124:

  How does Cisco Unified Contact Center Enterprise provide security to the system?

  A. Microsoft Windows Active Directory is used to control access to the system.

  B. Microsoft SQL Server accounts and logins for all users are used to control access to the system.

  C. Cisco Synchronization Service is used to control access to the system.

  D. Administrator accounts for the system are encrypted and kept in the Cisco Unified Contact Center Enterprise database to control access to the system.

  Correct Answer: A

• Question 125:

  What is the impact of using a Call Type node in a routing script for the Cisco Unified Contact Center Enterprise system?

  A. The call type is changed and maintains the old data in the original call type.

  B. The call is reset to the new call type, like a new call with all counters reset to zero.

  C. There is no impact, the call type is only used for the initial script selection process.

  D. The call is reclassified and the system picks a new routing script based on the call type.

  Correct Answer: A

• Question 126:

  Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified Communications Manager in the Cisco Unified Contact Center Enterprise solution?

  A. AXL

  B. SIP

  C. H.323

  D. JTAPI

  E. SOAP

  Correct Answer: D

• Question 127:

  When deploying the Cisco unified Contact center enterprise platform on the Cisco Unified Computing System, each component has a specific performance profile for the virtual CPU and RAM. Match the component to the correct profile.

  Select and Place:

  

  Select and Place:

  

  Correct Answer:

  

• Question 128:

  Drag and drop the correct recommended Layer 3 classification for differentiated services code point markings and data flows in the Cisco Unified Contact center Enterprise solution.

  Select and Place:

  

  Select and Place:

  

  Correct Answer:

  

• Question 129:

  Drag and drop the Cisco Voice Gateway protocol to the appropriate network call control agent for the Cisco Unified Contact Center Enterprise deployment.

  Select and Place:

  

  Select and Place:

  

  Correct Answer:

  

• Question 130:

  Drag and drop the ICM Network Requirement to the appropriate value or setting

  Select and Place:

  

  Correct Answer: