Which item is not a factor in determining bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router?
A. busy hour call attempts
B. number of skill groups per agent
C. number of agents
D. number of call types
E. number of call and ECC variables
Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the private network bandwidth that is required for the clustering over the WAN deployment model. Using these tables, how much bandwidth is required to support the following configuration:
BHCA coming into the contact center is 10,000.
One hundred percent of calls are treated by the Cisco Unified IP IVR, and 40 percent are queued. All calls are sent to agents unless they are abandoned; 10 percent of calls to agents are transfers or conferences. Four Cisco Unified IP IVRs
are used to treat and queue the calls, with one Peripheral Gateway pair supporting them.
There is one Cisco Unified Communications Manager Peripheral Gateway pair for a total of 900 agents. Calls have ten 40-byte call variables and ten 40-byte ECC variables.
A. Recommended Link: 330,000 with a Recommended Queue of 264,000
B. Recommended Link: 1,275,000 with a Recommended Queue of 999,000
C. Recommended Link: 2,550,000 with a Recommended Queue of 1,998,000
D. Recommended Link: 5,100,000 with a Recommended Queue of 3,996,000
Cisco provides a CTI OS Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?
A. to size the visible network that is required between the CTI OS server and the call router
B. to size the visible network that is required between the CTI OS server and the remote agent CTI OS desktops
C. to size the visible network that is required between the CTI OS server and the Peripheral Gateway
D. to size the private network that is required between the two CTI OS servers
Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the bandwidth that is required for the Cisco Agent Desktop and Supervisor Desktop. Using these tables, how much average bandwidth is required to support 200 agents and 20 supervisors at a remote site across the WAN?
A. 3.7 kB/s
B. 7.4 kB/s
C. 6.5 kB/s
D. 8.32 kB/s
The output of an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool provides three bandwidth values. How are they used?
A. The three values are added together to get the total link that is required between the Peripheral Gateway and the call router.
B. The High value is used to size the priority queue for the QoS tagging at AF31.
C. The Medium and Low values are added together to size the priority queue for the QoS tagging at AF11.
D. The High and Medium values are added together to size the priority queue for the QoS tagging at AF31.
Cisco provides a VRU Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?
A. to size the visible network that is required between the Peripheral Gateway and the call router
B. to size the private network that is required between the Peripheral Gateway Side A and B
C. to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster
D. to size the private network that is required between call routers A and B for this specific Peripheral Gateway traffic flow
Which statement is correct about the Erlang-C sizing calculation model?
A. Erlang-C assumes that calls that do not find an available agent will be blocked or dropped.
B. Erlang-C plans for a percentage of calls to be blocked or dropped in the calculation.
C. Erlang-C is used for sizing IVR, PSTN trunk, and queue ports.
D. Erlang-C is used for sizing agents in a queuing model.
Erlang-C calculations require multiple inputs, including a target service level. What does the service level goal of 90/30 imply?
A. Ninety percent of all calls will be handled by agents within 30 seconds.
B. Ninety percent of all calls will queue for 30 seconds.
C. Ninety percent of all calls will be answered within 30 seconds by an agent.
D. Ninety percent of all calls will go directly to agents without queuing.
Cisco provides an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?
A. to size the visible network that is required between the Peripheral Gateway and the call router
B. to size the private network that is required between the Peripheral Gateway Side A and B
C. to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster
D. to size the private network that is required between the call routers A and B for this specific Peripheral Gateway traffic flow
During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the agent phone engaged?
A. from the point that the agent answers to the point that the agent is ready
B. from the transfer to IVR to the point that the agent hangs up
C. from the call arrival to the point that the agent hangs up
D. from the point that the agent answers to the point that the agent hangs up
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